Expert Collection Strategist
6 days ago
Momentum Financial Services Group_new is seeking an experienced and results-driven Collection Manager to lead our team in managing complex collection accounts. If you have a proven track record of developing and implementing effective strategies to optimize recovery rates while ensuring compliance with regulations, we encourage you to apply.
About the RoleThis is a challenging and rewarding role that requires strong leadership skills, excellent communication and negotiation abilities, and a deep understanding of relevant regulations governing collections. As a Collection Manager, you will oversee the management of special accounts, including consumer proposals, bankruptcies, deceased estates, and accounts in credit counseling. You will develop and implement tailored strategies to maximize recoveries while maintaining ethical standards and compliance.
Key Responsibilities:- Account Management: Oversee the management of special accounts, ensuring adherence to all legal and regulatory requirements.
- Team Leadership: Supervise and mentor a team of collections specialists, providing guidance on best practices for handling sensitive accounts.
- Strategy Development: Develop and implement tailored strategies for collections on special accounts, focusing on maximizing recoveries while maintaining ethical standards and compliance.
- Communication and Collaboration: Act as a liaison between the organization, clients, and external partners to facilitate resolution of special accounts.
- Training and Development: Provide training to collections staff on handling special accounts, including negotiation techniques and regulatory compliance related to consumer proposals and deceased accounts.
- Performance Analysis: Monitor and analyze key performance indicators (KPIs) related to special accounts.
- Bachelor's Degree: In Business, Finance, or a related field; relevant certifications (e.g., Credit and Collection Specialist) preferred.
- Experience: 5+ years in collections, with a focus on special accounts or similar areas, and at least 2 years in a supervisory role.
- Regulatory Knowledge: Strong knowledge of relevant regulations governing collections, consumer proposals, and credit counseling.
- Leadership Skills: Proven leadership skills with a focus on team development and performance management.
- Analytical Skills: Excellent analytical skills, with the ability to interpret data and make informed decisions.
- Technical Skills: Proficient in collections software and Microsoft Office Suite.
The ideal candidate will have a strong passion for collections and a commitment to delivering exceptional results. We offer a competitive salary, ranging from $80,000 to $110,000 per annum, depending on experience. This position may require occasional evening or weekend work to meet operational needs.
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