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Collection Account Strategy Lead

4 weeks ago

Toronto, Ontario, Canada Momentum Financial Services Group_new Full time

Momentum Financial Services Group_new is seeking an experienced Collection Account Strategy Lead to oversee the management of complex collection accounts. This role involves developing and implementing strategies to effectively manage these sensitive accounts, ensuring compliance with applicable regulations while maximizing recovery rates.

Key Responsibilities:

  • Account Management: Oversee the management of special accounts, including consumer proposals, bankruptcies, deceased estates, and accounts in credit counseling, ensuring adherence to all legal and regulatory requirements.
  • Team Leadership: Supervise and mentor a team of collections specialists, providing guidance on best practices for handling sensitive accounts. Foster a positive and collaborative team environment.
  • Strategy Development: Develop and implement tailored strategies for collections on special accounts, focusing on maximizing recoveries while maintaining ethical standards and compliance.
  • Communication and Collaboration: Act as a liaison between the organization, clients, and external partners (such as credit counseling agencies and legal representatives) to facilitate resolution of special accounts.
  • Training and Development: Provide training to collections staff on handling special accounts, including negotiation techniques and regulatory compliance related to consumer proposals and deceased accounts.
  • Performance Analysis: Monitor and analyze key performance indicators (KPIs) related to special accounts. Prepare regular reports for senior management, highlighting successes and areas for improvement.
  • Policy Development: Establish and maintain policies and procedures for managing special accounts, ensuring alignment with organizational goals and compliance with industry regulations.
  • Dispute Resolution: Address and resolve disputes related to special accounts, utilizing effective negotiation skills and maintaining a focus on customer service.

This position requires strong knowledge of relevant regulations governing collections, consumer proposals, and credit counseling. The ideal candidate will have excellent interpersonal and communication skills, with a strong ability to build relationships with clients and external partners.

The estimated salary for this role is $80,000 - $110,000 per year, depending on experience. If you are a motivated and results-driven professional looking for a new challenge, please apply for this exciting opportunity.

About Momentum Financial Services Group_new:

We are a leading financial services company dedicated to providing innovative solutions for our clients. Our team is passionate about delivering exceptional service and driving business growth. We offer a dynamic work environment, competitive compensation packages, and opportunities for professional development.