Home-Based Insurance Client Service Representative

1 day ago


Ottawa, Ontario, Canada Equitable CA Full time

Becoming a Home-Based Insurance Client Service Representative at Equitable CA is an exciting opportunity to launch your career in the insurance industry. With our extensive training program, you'll become a subject matter expert in Individual Life and Critical Illness products, enabling you to provide exceptional client service and support.

About the Role

As a Client Service Representative, you'll work from the comfort of your own home office, interacting with clients via phone and email. You'll be responsible for answering questions, resolving issues, and educating clients on various insurance products. Your fluency in both French and English will be essential in delivering top-notch service to our diverse client base.

This is a permanent full-time position that offers a competitive salary, which we estimate to be around $45,000 - $60,000 per year, depending on experience and location. In addition to a generous salary, you'll enjoy excellent benefits, including an additional paid volunteer day each year and immediate enrollment in our pension program with employer matching.

To succeed in this role, you'll need previous experience in a phone-based client care or service role, as well as proficiency in both French and English languages. An additional asset is previous experience in an insurance company or related medical field. If you're passionate about delivering exceptional client service and have a strong foundation in insurance knowledge, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Answering incoming telephone calls and responding to email inquiries from clients
  • Providing accurate information and resolving issues related to Individual Life and Critical Illness products
  • Collaborating with internal teams to ensure seamless client service delivery
Benefits and Perks
  • Competitive salary: $45,000 - $60,000 per year (dependent on experience and location)
  • Additional paid volunteer day each year
  • Immediate enrollment in our pension program with employer matching
  • Opportunity to grow your career in the insurance industry


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