Home-Based Client Service Ambassador
1 week ago
We are seeking a highly skilled and bilingual Client Care Representative to join our team at Equitable CA. This role offers an excellent opportunity for individuals who enjoy working with people, have strong communication skills, and are passionate about delivering exceptional customer service.
About the Role:
As a Home-Based Client Service Ambassador, you will be responsible for handling incoming telephone calls and responding to email inquiries from clients. You will work closely with internal stakeholders to provide excellent client service and support. Fluency in both English and French is required for this position, including the ability to speak, read, and write proficiently in both languages.
Requirements:
- Previous experience in a phone-based client care/service role is required
- Previous experience in an insurance company or a related medical field is an asset
- Superior interpersonal skills to manage relationships with internal and external clients
- Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
- Ability to handle high stress levels in a fast-paced production environment
- Excellent verbal and written communication skills
What We Offer:
- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company's pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- An onsite, full-service cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration
How to Apply:
To apply, please complete your PLUM profile and complete the Plum Discovery Survey.
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