Home-Based Insurance Client Service Representative

6 days ago


Ottawa, Ontario, Canada Equitable CA Full time

We are a recognized service leader in the insurance industry, committed to providing exceptional client experiences. As a Home-Based Insurance Client Service Representative, you will be part of our team that helps individuals grow and reach their full potential.

About the Role

This is a permanent, full-time position with an estimated annual salary of $60,000 - $80,000, depending on experience. You will work from your home office 100% of the time, with occasional in-person requirements at our office in Waterloo, ON or another assigned location within the Waterloo Region.

Your primary responsibility will be to provide excellent client service to internal and external clients, handling incoming telephone calls and responding to email inquiries in both English and French. Fluency in both languages is required, including the ability to speak, read, and write proficiently.

Key Responsibilities
  • Handle incoming telephone calls and respond to email inquiries in English and French
  • Provide expert advice on Equitable CA's Individual Life and Critical Illness products
  • Maintain accurate records of customer interactions and transactions
  • Develop and maintain strong relationships with internal and external clients
Requirements
  • Previous experience in a phone-based client care/service role
  • Fluency in both English and French, with the ability to speak, read, and write proficiently
  • Superior interpersonal skills to manage relationships with internal and external clients
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
What We Offer
  • A healthy work-life balance with employee wellness top of mind
  • An annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year
  • Immediate enrollment in the company's pension program with employer matching


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