Home Office Bilingual Representative

2 days ago


Ottawa, Ontario, Canada Equitable CA Full time

We are seeking a highly skilled and experienced Home Office Bilingual Representative to join our team at Equitable CA. As a key member of our Client Care Centre, you will play a vital role in providing exceptional service to our clients.

About the Role

This is a permanent full-time position with an estimated salary range of $55,000 - $65,000 per year, based on location and experience. The successful candidate will work from their home office 100% of the time, with occasional on-site requirements at our Waterloo, ON office or other locations within the region.

Key Responsibilities
  • Provide bilingual client service via phone and email, handling incoming calls and responding to inquiries in both French and English;
  • Develop and maintain strong relationships with internal and external clients, including advisors and regional sales offices;
  • Work collaboratively as part of a fast-paced production environment, handling high stress levels and resolving complex issues effectively;
  • Participate in ongoing training and professional development to ensure expertise in all aspects of our Individual Life and Critical Illness products.
Requirements and Qualifications
  • Familiarity with phone-based client care/service roles, with previous experience in an insurance company or related medical field an asset;
  • Superior interpersonal skills, excellent listening skills, and ability to communicate effectively in both written and verbal formats;
  • Ability to work independently and manage multiple priorities in a dynamic environment.
What We Offer
  • A comprehensive benefits program, including annual vacation allowance and pension plan matching;
  • Opportunities for career growth and professional development through tuition support and specialized program assistance;
  • An inclusive work environment with employee resource groups and regular EQ Together events fostering collaboration and company togetherness;
  • An additional paid volunteer day each year to give back to the community;
  • A healthy work-life balance with wellness programs prioritized and encouraged.
How to Apply

Please submit your application through our PLUM profile, completing the Plum Discovery Survey as part of the recruitment process.



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