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Bilingual Sales Representative

2 months ago

Concord, Ontario, Canada PLASTIC DRESS-UP LTD. (PDU CANADA) and Engravers Depot Full time
Job Description

**About Us**

PLASTIC DRESS-UP LTD. (PDU CANADA) and Engravers Depot are a leading supplier of trophy components and awards to a dedicated dealer network across Canada. We are a growing company, currently seeking dedicated, adaptable individuals to join our team.

**Job Summary**

We are seeking a motivated, bilingual (English/French) Inside Sales Account Manager to join our growing team. In this role, you will interact with existing customers to increase sales of the company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience.

**Key Responsibilities**

  • Answer customers' inquiries on products, their applications, distribution and provide solutions/recommendations.
  • Manage local and regional customer requests via phone, online chat, and email.
  • Proactively call existing customers to research trends/needs, relationship management, promote current product specials, follow-up, etc.
  • Actively seek opportunities to grow existing accounts as well as generate new business.
  • Enter orders, customer information, and purchasing trends into our various computer systems.
  • Achieve weekly, quarterly, monthly, and annual volume and margin sales and GP goals.
  • Maintain a strong understanding of top selling and basic product lines.
  • Collaborate with other teams and have a strong understanding of internal departmental processes.
  • Assist with miscellaneous projects to support team members and grow our business.

**Preferred Qualifications**

  • Advanced/fluent skill levels in French is mandatory.
  • Previous experience in sales, marketing, or customer service.
  • Experience dealing with government agencies, procurement, tenders and proposals.
  • Previous experience with ERP and CRM systems.
  • Mechanical / Technical aptitude required but not necessary.
  • Prior equipment sales required but not necessary.
  • Completed Post-Secondary Education from an accredited college/university.

**Knowledge, Skills, Abilities, & Other Characteristics**

  • Knowledge of full sales cycle and best practices.
  • Competency in MS Office Suite, internet navigation, and order entry experience.
  • Ability to take direction and to make independent decisions in a dynamic environment.
  • Strong verbal and written communication skills.
  • Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
  • Active listener who can effectively problem solve and think outside the box.
  • Demonstrate a strong sense of urgency and true commitment to customers and team members.
  • Confidence and positive attitude are a must.

**Training & Development**

  • 3 weeks of focused training time followed by ongoing support by team members.
  • Majority of time training is focused on: products, computer systems, sales/service, purchasing, logistics, website, marketing, safety, accounting, human resources, and reports.