Inside Sales Representative

2 days ago

Concord, Canada Welded Tube Canada Full time

Welded Tube of Canada Group of Companies is a diversified steel pipe and tube producer with annual production capacity of over 700,000 tons.

Headquartered in Concord, Ontario, Canada, Welded Tube owns and operates five manufacturing and finishing facilities strategically located in Canada and the U.S. to ideally serve the North American marketplace.

Founded in 1970, Welded Tube has three divisions: Energy Tubulars (OCTG), ERW Mechanical and HSS.

Through continued investment in state of the art equipment, technology and operating systems, Welded Tube and its employees are recognized as industry leaders in each of their three business groups. Their commitment to providing excellence in product quality, service and ultimate value to a diversified customer base is unassailable.

**Position Summary**

This is an internal sales position requiring strong communication, customer service, time management, and facilitation skills.

Supporting Welded Tube’s existing business, success in this role will require a passion for developing new business with a high degree of dedication, professionalism and integrity.

**Duties & Responsibilities**
- Prepare responses to customer inquiries and follow-up with customers, obtaining feedback.
- Seek and explore all sales leads and opportunities, working with Outside Sales and reporting feedback to Management.
- Develop and maintain accurate customer data.
- Accept, enter and verify customer orders for accuracy. Seek customer agreement (as required) confirming order is accurate and agreed upon.
- Expedite customer orders to coincide with customer’s required delivery date. Provide customer with updated delivery status as required.
- Provide support and training to other Inside Sales Representatives as required.
- Develop customer loyalty by addressing all customer inquiries, concerns or complaints in a timely and professional manner.

Participate in WTC’s continuous improvement activities.
- Perform additional duties as assigned.

**Qualifications & Experience**
- Minimum College Diploma in Sales, Marketing or Business Administration.
- Minimum 5 years of work experience in customer service or sales, preferably in a manufacturing environment.
- Previous experience with a computerized purchasing/inventory system.
- Occasional travel to customers’ locations is required.
- Proficient in Microsoft Office, experience with AS400 systems is an asset.

**Key Competencies**
- Professional, cooperative attitude and behaviour.
- Excellent communication skills with ability to express ideas clearly both verbally and written.
- Excellent interpersonal skills with an ability to interact with employees, management, customer and suppliers, and function as an effective team member.
- Excellent customer service and sales skills.
- Ability to exercise a high level of discretion with sensitive, confidential information.
- Ability to prioritize tasks and exercise good judgement.
- Excellent organization, planning and time management skills.
- Detail oriented, efficient and accurate.
- Ability to work independently and as a team member.
- Professional, courteous telephone manner.
- Strong negotiation and communication skills
- Bilingual fluency in French and English is an asset
- Familiarity with Salesforce or other CRM software is an asset

We thank all applicants, however, only those selected for an interview will be contacted.

Welded Tube of Canada Corp. is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

Please note that this is not a remote position. The Inside Sales Representative will be based at our office location.

We offer competitive compensation packages and opportunities for career advancement.

Join our team of dedicated professionals and take your sales career to the next level

**Salary**: $44,558.78-$58,431.04 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Manufacturing/Steel: 5 years (preferred)
- Inside sales: 5 years (preferred)

Ability to Commute:

- Concord, ON L4K 2E9 (required)

Ability to Relocate:

- Concord, ON L4K 2E9: Relocate before starting work (required)

Work Location: In person

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