Senior Director of Estate and Trust Operations

2 weeks ago


Toronto, Ontario, Canada Royal Bank of Canada Full time
Company Overview
Royal Bank of Canada is a leading financial institution committed to delivering exceptional client experiences and fostering a culture of innovation and growth.

Job Summary
We are seeking an experienced Senior Director of Estate and Trust Operations to join our Wealth Management team in Toronto. This role will play a key part in driving business growth, improving operational efficiency, and ensuring regulatory compliance across our estate and trust operations.

Key Responsibilities
- Drive business growth by developing and executing national strategies that optimize performance, enhance client experience, and maintain rigorous fiduciary considerations.
- Collaborate with senior leaders to shape risk management strategies, advise on business acceptance, and inform pricing decisions for new client acquisitions.
- Oversee operational risk, risk management, and compliance initiatives, ensuring timely identification and mitigation of potential risks and issues.
- Develop and lead the integration of risk management behaviors to drive a compliant and profitable business model.
- Foster a strong risk awareness culture, setting a balanced risk tone, and continuously evaluating the impact of risk appetite on business strategies and client experience.

Requirements
- 10+ years of progressively responsible experience in customer insights, analytics, client experience, and delivery models.
- Strong critical thinking, strategic agility, and leadership skills, with the ability to bring together internal stakeholders to drive innovative ideas.
- Excellent verbal and written communication, presentation, and influencing skills, with the capacity to translate technical information into business terms.
- Good judgment, change management abilities, and a big-picture perspective, integrating all pieces to achieve broader organizational objectives.

Benefits
- Competitive salary: CAD $150,000 - $200,000 per annum, depending on experience.
- Comprehensive Total Rewards Program, including bonuses, flexible benefits, and stock options where applicable.
- Opportunities to participate in a world-class financial services training program and build close relationships with clients and colleagues.

What's Next
If you are a motivated professional with a passion for driving business growth, improving operational efficiency, and ensuring regulatory compliance, we encourage you to apply for this exciting opportunity.

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