Senior Operations Manager

5 days ago

Toronto, Ontario, Canada Fidelity Investments Full time

About Fidelity Clearing Canada

Fidelity Clearing Canada is the leading independent clearing broker and custodian in the Canadian market. Our company provides trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

At Fidelity Clearing Canada, we take pride in delivering exceptional service to our clients. Our goal is to provide a seamless experience for our customers, ensuring that their needs are met promptly and efficiently.

About the Role

The Senior Operations Manager - Estate Services will be responsible for managing a functional team of estate specialists, overseeing estate operations, and ensuring that all tasks are completed accurately and efficiently. Key responsibilities include receiving notifications of death from clients, coordinating account updates with other operational teams, processing interim payments for probate, income tax payments, debts, etc., estate disbursements, residuals, and estate tax slip production.

This role ensures that processing accuracy and service level agreements are met. It also involves ensuring that Fidelity's brand and reputation are protected by adhering to Fidelity's compliance and risk framework.

Key Responsibilities

  • Engage employees in establishing clear and measurable goals that achieve business results;
  • Provide coaching and give feedback to employees in order to meet business objectives and enhance individual performance;
  • Ensure employees understand the values, policies, and procedures of Fidelity and their business unit.
  • Ensure team receives training on skills and knowledge to proficiently perform the role;
  • Understand and demonstrate regulatory and risk supervisory obligations as appropriate to the role;
  • Provide input into business planning and resource planning for their functional unit;
  • Collaborate with other Operations managers and senior management across internal operations departments to resolve problems or improve processes;
  • Work with key business partners/correspondents on projects and initiatives;
  • Partner with external business partners such as 3rd party vendors, custodians to communicate and resolve issues;
  • Be a role model for employees to deliver stellar quality customer service interactions to internal and external customers to exceed client expectations and create a positive experience.

Requirements

  • More than 5 years' experience in operations within the financial services industry, preferably within brokerage or correspondent clearing business, including 1-2 years' experience coaching, training, mentoring or leading people;
  • Experience with estate operations an asset;
  • Completion of a 3-year post-secondary education or equivalent work experience;
  • Previous experience in a people management role preferred;
  • Strong customer service orientation;
  • Strong written and verbal communication skills;
  • Builds key partnerships;
  • Builds effective teams; proven leadership qualities;
  • Effectively managing multiple priorities;
  • Strong coach and manager to employees.

About the Ideal Candidate

We are seeking an experienced Senior Operations Manager - Estate Services who possesses excellent leadership and communication skills. The ideal candidate should have a strong background in operations within the financial services industry, preferably within brokerage or correspondent clearing business. Previous experience in a people management role is preferred.

A minimum salary of $80,000 per year is expected for this position.

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