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National Accounts Support Services Coordinator

2 months ago

Milton, Ontario, Canada Rentokil Initial Full time
About the Role

Rentokil Initial is a leading provider of pest control services to the property management sector. As a Support Services Coordinator for our National Accounts team, you will play a critical role in ensuring the delivery of exceptional customer service to our key clients.

Key Responsibilities
  • Customer Service: Provide world-class customer service to our National Accounts customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Administrative Support: Assist the National Account Coordinator and District Managers with administrative tasks, including data entry, reporting, and special invoicing.
  • Client Portal Support: Manage the client portal dashboard, ensuring that customers have access to the information they need to manage their accounts.
  • Reporting and Analysis: Prepare and analyze reports to provide insights into customer behavior and preferences.
  • Account Maintenance: Maintain accurate and up-to-date records of customer accounts, including contact information and billing details.
Requirements
  • Administrative Experience: 2+ years of experience in an administrative role, preferably in a fast-paced professional environment.
  • Technical Skills: Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, as well as Google Suite.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Analytical Skills: Strong analytical skills, with the ability to analyze data and provide insights.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Professional Development: Opportunities for professional development and growth within the company.
  • Collaborative Team Environment: A collaborative and supportive team environment, with opportunities to work with a diverse range of stakeholders.