Healthcare Support Specialist
4 weeks ago
Job Summary
We are seeking a highly organized and detail-oriented individual to join our team as a Healthcare Support Specialist. As a key member of our team, you will provide administrative support to our Care Coordinators, ensuring that patients receive prompt and effective customer service.
Key Responsibilities
- Provide administrative support services to Care Coordinators
- Process new referrals, orders for services, supplies, and equipment
- Process and assist in managing confidential patient records
- Enter, update, and maintain patient data in our electronic database
- Answer telephone inquiries from patients, families, and service providers, and refer callers as appropriate
- Provide back-up support to other positions as required
Requirements
- Grade 12 diploma (minimum)
- 2+ years' related office experience
- Accurate keyboarding/data-entry skills
- Proficient with database software, MS Word, and Excel, and other applications in a Windows environment
- Excellent organizational skills and ability to work with minimal supervision
- Advanced multi-tasking skills, with the ability to meet performance and service goals
- Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic, and socio-economic backgrounds
- Excellent oral and written communication skills, including strong listening skills
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date
Preferred Qualifications
- College diploma in the health or social services field, or business/office administration
- Familiarity with medical terminology and office administrative procedures/concepts
- Knowledge of services provided by Home and Community Care Support Services
- Ability to speak French or another second language
What We Offer
We know wellness is supported with work-life balance. In an inclusive culture committed to supporting your passion for continuous learning, growth, and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world-class defined benefit pension plan
About Us
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
We are committed to a culture of equity, inclusion, diversity, and anti-racism. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
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