Insurance Account Manager

2 days ago


Waterloo, Ontario, Canada Navacord Full time

Built with strong roots, Ives Insurance prides itself on being a trusted partner for our community.

Our Waterloo team is seeking a highly skilled Commercial Lines Account Manager to join our team. Reporting to the Director of Commercial Lines, you will play a key role in supporting and developing your team's overall performance, while maximizing efficiency and fostering an exceptional client experience.

This is a unique opportunity to work with a leading insurance brokerage like Ives, which is part of the Navacord Group. As a Commercial Account Manager, you will be the primary advisor for our clients, providing expert guidance on their commercial insurance needs.

Key Responsibilities:

  • Client Support: Deliver prompt and professional support to clients and insurance companies, ensuring seamless communication and issue resolution.
  • Policy Management: Accurately handle endorsements, renewals, and policy updates, ensuring compliance with our standards.
  • Relationship-Building: Develop and maintain strong relationships with clients, discussing renewals, quotes, and new business opportunities.
  • Upselling/Cross-Selling: Identify opportunities to recommend products that meet clients' needs, driving growth and revenue.
  • Claims & Billing Assistance: Provide timely support to clients during claims and billing queries, ensuring a smooth experience.
  • Business Development: Prepare submissions and proposals for new and renewal business, contributing to the growth of our client base.
  • Industry Engagement: Stay up-to-date on industry developments, rates, forms, and coverage changes, representing Ives Insurance at industry events.
  • Teamwork & Support: Collaborate with colleagues, providing assistance during absences, vacation, or other times when coverage is needed.

Requirements:

  • RIBO license required; CAIB or equivalent designation preferred, or a willingness to pursue it.
  • Excellent communication, problem-solving, and organizational skills.
  • Able to thrive in a fast-paced environment, maintaining accuracy and attention to detail.
  • Proficient in MS Word, Outlook, and BMS.
  • Positive demeanor, appearance, and commitment to confidentiality and high standards of ethics.

We offer a competitive salary range of $80,000 - $120,000, depending on experience, plus additional benefits and opportunities for growth and development.



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