Insurance Client Service Specialist

7 days ago


Waterloo, Ontario, Canada Ontario Teachers Insurance Plan Full time
Overview

The Ontario Teachers Insurance Plan is committed to delivering exceptional service to its clients. As an Insurance Client Service Specialist, you will play a vital role in ensuring that our members receive the best possible experience.

Salary and Benefits

We offer a competitive salary of approximately $65,000 per year, plus benefits that include 100% premium coverage for medical, dental, and vision plans. You will also be eligible for a defined benefit pension plan and 100% coverage of approved continuing education and licensing fees.

Job Description

As an Insurance Client Service Specialist, your primary responsibility will be to provide product and service information to our members. This includes responding to telephone inquiries, processing changes directly into our computer system, and assessing risks according to binding requirements.

You will work closely with our Assistant Manager, Broker Service to ensure that all member complaints are resolved promptly and efficiently. Your core responsibilities will include:

  • Responding to telephone inquiries and written requests from members
  • Processing changes directly into our computer system
  • Assessing risks according to binding requirements
Required Skills and Qualifications

To succeed in this role, you will need to have a RIBO license or be willing to obtain one within the first three months of employment. Additionally, you should have intermediate knowledge of Microsoft Office Suite applications and experience in personal lines automobile and property insurance is an asset.

Benefits

We offer a comprehensive package of benefits, including:

  • Best-in-class pension and benefits
  • Total reward programs
  • Comprehensive mental wellness supports
Why Work for Us?

We are committed to supporting the growth and development of our employees. We offer flexible work-from-home and hybrid options, as well as opportunities for advancement within the company. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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