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Bilingual Call Centre Representative

2 months ago

Toronto, Ontario, Canada Centurion Asset Management Inc Full time
Job Title: Bilingual Call Centre Representative

Centurion Asset Management Inc. is a leading provider of investment and property management services. We are seeking a highly motivated and customer-focused Bilingual Call Centre Representative to join our team.

Job Summary

The Bilingual Call Centre Representative will be responsible for providing exceptional customer service to prospective and current residents, handling inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Develop and maintain positive relationships with internal and external stakeholders
  • Provide proactive and timely resolution of resident inquiries and concerns
  • Organize and book visitor appointments, track leads, and update available apartment postings
  • Preserve communication with prospective residents and ensure a high level of professionalism
  • Complete weekly variance reporting and other assigned tasks
Requirements
  • Availability to work evenings and weekends
  • Minimum 2-3 years of customer service experience in a retail environment
  • Exceptional communication and interpersonal skills
  • Excellent organizational skills with an aptitude for multi-tasking
  • Strong typing skills and computer knowledge
  • Fluently bilingual in English and French
What We Offer

Centurion Asset Management Inc. offers a competitive total rewards package, comprehensive benefits plan, flexible work week schedules, and opportunities for growth and development.

We are an inclusive and equal opportunity employer committed to creating a positive and supportive work environment for all employees.