Dock Operations Specialist

4 weeks ago


Gananoque, Canada Hornblower Cruises and Events Full time
About the Opportunity

We are seeking a Dock Attendant to join our team at City Experiences in Gananoque. This is a seasonal contract position, and we offer competitive pay.

Job Description:

The successful candidate will be responsible for ensuring a smooth operation of the docks. They will work safely and efficiently while providing exceptional customer service to all guests. The Dock Attendant will perform various tasks, including managing guest traffic flow, handling lines, and maintaining dock cleanliness.

Key Responsibilities:
  • Provide exceptional hospitality to guests and coworkers as prescribed in RESPECT Service System
  • Manage guest traffic flow on and off the docks
  • Follow safety protocols to ensure the protection of passengers and the vessel
  • Handle lines to moor vessels to dock
  • Ensure docks are clean and free of any debris
  • Answer general inquiries and provide information about facility
  • Immediately report any incidents or safety concerns to Dock Manager
Requirements & Qualifications:

The ideal candidate must possess a high school diploma or equivalent and have excellent communication skills. They must be able to understand and convey written and verbal information effectively to guests and coworkers. A service-oriented personality and ability to adapt to changing situations are essential.

Additionally, the successful candidate will be required to wear assigned Personal Protective Equipment (PPE) and work in all types of weather conditions for extended periods. They must also be able to lift up to 40 pounds (18 kilograms).

Compensation & Benefits:

Competitive salary: $45,000 - $55,000 per year, depending on experience

Retention bonus: up to $5,000

Complimentary cruise tickets and uniforms

Crew recognition awards

Crew referral program: up to $1,000 per referral

Crew events

Paid training

Holidays and weekends: paid time off for major holidays and weekends

About Us:

City Experiences is a leading provider of unique experiences on land and water. Our mission is to create unforgettable memories for our guests through exceptional service and innovative products.


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