Parking Operations Associate

4 weeks ago


Gananoque, Canada Hornblower Cruises and Events Full time

About City Experiences


As a renowned leader in the experiences and transportation industry, City Experiences strives to provide unparalleled adventures for millions of guests worldwide. With over 25 brands under our portfolio, we're dedicated to fostering a culture that values RESPECT – a guiding principle that drives our mission to become a Global Experiences and Transportation Leader.



A Competitive Opportunity Awaits

We're seeking a skilled Parking Operations Associate to join our team at City Cruises in Gananoque. As a key member of our operations team, you'll be responsible for ensuring a seamless parking experience for our valued guests.



Your Key Responsibilities


  • Monitor and maintain the parking facility, guaranteeing vehicles are parked safely and efficiently.
  • Enforce parking rules and regulations while providing exceptional customer service to our guests.
  • Process payments using our point-of-sale system and promptly inform management of any equipment malfunctions.
  • Perform routine checks on parking gates and equipment, identifying any issues that may impact guest experience.
  • Provide traffic control when necessary and report accidents or incidents to the Dock Manager immediately.
  • Offer assistance and information to guests, addressing their queries and concerns with professionalism and courtesy.
  • Maintain adherence to all safety policies, departmental guidelines, and service standards.
  • Meet the physical demands of the role, including standing for extended periods and lifting up to 40 pounds (18 kg).


Requirements & Qualifications


  • You should hold a high school diploma or equivalent as recognized by the Ministry of Education.
  • Effectively communicate written and verbal information to guests and colleagues.
  • Demonstrate a strong service orientation, actively seeking opportunities to help others.
  • Showcase an energetic and enthusiastic personality, essential for delivering exceptional customer service.
  • Be available to work extended shifts without sitting and possess the ability to perform tasks requiring manual dexterity.
  • Adhere to health and safety regulations and required to wear Personal Protective Equipment (PPE) during working hours.


A Comprehensive Benefits Package

As a valued member of our team, you can expect a competitive salary range of $45,000 - $60,000 per year, depending on your qualifications and experience. Additionally, you'll enjoy:




  • Complimentary Cruise Tickets & Uniforms
  • Crew Recognition Awards
  • Crew Referral Program - up to $ per referral
  • Crew Events
  • Paid Training


About Us

City Experiences is committed to equal employment opportunities and provides a work environment free from harassment and/or discrimination of any type. We're proud to offer a dynamic workplace where employees can grow and thrive. Join us in our mission to deliver unforgettable experiences to our guests



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