Deckhand

**City Experiences is seeking a Deckhand for our City Cruises operation in Gananoque.**
- *Please note, this is a seasonal/contract position*_

**About You**:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

**Crew Benefits**:

- Competitive Wage plus Gratuities
- Retention Bonus - up to $500.00
- Complimentary Cruise Tickets & Uniforms
- Crew Recognition Awards
- Crew Referral Program - up to $200.00 per referral
- Crew Events
- Paid Training

**About the Opportunity**:
The successful **Deckhand** is responsible to maintain the appearance and cleanliness of the vessel, ensuring guest comfort and safety while cruising, and assisting with docking and undocking. Additionally, the Deckhand plays a key role in enhancing the overall guest experience by promoting and selling food and beverages onboard the vessels. This role requires a commitment to personal presentation, excellent guest service, and effective communication skills. Flexibility in scheduling, including evenings, weekends, and holidays, is essential for this position.

**Essential Duties & Responsibilities**:
Marine:

- Follows safety procedures to ensure the protection of passengers and the vessels.
- Participates in routine safety drills and daily training talks to prepare for emergencies.
- Handles lines to moor vessels to pier.
- Familiar with emergency gear, deck gear, and vessel emergency plans.
- Performs safety functions as per the muster list, Safety Management System, and as otherwise assigned.
- Assists Captain and Mates in maintaining vessel.
- Engages with passengers and answer questions and provides amazing customer service.
- Report safety concerns and deficiencies regarding the vessel, or any other on-site equipment to the Mate, Captain, or Director, Marine & Facilities.
- Assist with passenger embarkation and disembarkation.
- Maintains the cleanliness and safety of the vessel by performing frequent walk-throughs and assisting crew with post-cruise cleaning.
- Sweeps, mops, and washes down decks and exterior to remove dirt, and debris, using brooms, mops, brushes, and hoses.
- Loads and unloads materials from vessel, including gathering and removing trash from the vessel.
- Ensures onboard restrooms are cleaned and maintained before, during and after cruises.
- Adheres to all Company health and safety regulations.
- Works with a safety mindset by following all safety policies, procedures, and safety measures (i.e. PPE). Identify and reports any risks or hazards.

Food & Beverage:

- Responsible for pre-season set-up and post-season clear out of onboard canteen offerings and supplies.
- Assists Food & Beverage department staff with daily restocking of vessel canteen menu offerings.
- Ensures timely execution of preparing canteen daily offerings, prior to vessel embarkment, including but not limited to brewing coffee, making popcorn, and steaming hot dogs.
- Responsible for picking up the vessel float from land-based Food & Beverage Manager and being accountable for correctly processing payment and resubmission of float & deposit at end of cruising day.
- Assists guests by being knowledgeable about the menu offerings, answering any food and beverage related questions.
- Uses of point-of-sale system to accurately manage and complete food & beverage transactions.
- Completes all daily checklists provided by Food & Beverage Manager, as related to the operations of the canteen onboard.
- Completes daily stock inventory, reporting to Food & Beverage department supply requirements for follow cruising day.
- Assists Food & Beverage department with mid-season inventory evaluation.
- Responsible for stock rotation and inventory waste management.

Administration:

- Provides amazing hospitality to guests and crew as prescribed in RESPECT Service System.
- Accountable for following all City Cruises Gananoque policies and procedures.
- Report to work on time and for all scheduled shifts.
- Maintains uniform and personal grooming in compliance with appearance standards.
- Completes any other duties as assigned.

**Requirements & Qualifications**:

- O.S.S.D. or equivalent as recognized by the Ministry of Education.
- Responsible alcohol service requirements - Smart Serve Certification required.
- Must hold a qualified passport to be able to legally enter the United States.
- Required to take limited MED (Marine Emergency Duty Course) to be certified as deck crew on our vessels (course provided by company).
- Must be able to effectively understand and convey written and verbal information to guests and crew.
- A positive attitude and good work ethic.
- Reliable transportation to and from work is required.
- Energetic and enthusiastic personality essential.
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection).
- Walk, stand, sit and work in all types of weather conditions for extended periods.
- Will work for ex