Senior Revenue Operations Manager
14 hours ago
At Rewind Software, we're seeking a seasoned Senior Revenue Operations Manager to join our team. As a key member of our revenue growth strategy, you'll play a pivotal role in driving operational excellence and revenue growth.
Key Responsibilities:- Establish and Maintain Sales Processes: Develop and implement efficient sales processes and workflows to drive lead management, pipeline progression, and deal closure.
- Analytics and Insights: Analyze customer support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality.
- Partner Relationship Management: Establish and manage processes for partner relationships, including partner referrals and performance tracking.
- Reporting and Dashboards: Develop and maintain dashboards and reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends.
- Data Infrastructure: Own the data infrastructure, reporting, and analytics across the revenue teams, ensuring data accuracy and integrity.
- Process Optimization: Monitor and report on key processes and KPIs, leveraging data to produce decks and reporting used for key internal meetings, OKRs, QBRs, Operations, Board, and Team meetings.
- Technology Management: Manage a robust technology stack, including Salesforce CRM, Hubspot, SalesLoft, Sweep, Gong, ZoomInfo, Zendesk, Ada, PartnerStack, and more.
- Staying Ahead: Remain educated on revenue operations trends and best practices, inclusive of implementing AI to optimize personal, team, and company efficiency.
- Documentation and Knowledge Sharing: Document procedures, guidelines, and best practices to facilitate knowledge sharing and onboarding of new team members.
- Cross-Functional Collaboration: Work cross-functionally with the Marketing, Finance, and Data teams to ensure data consistency and contribute to the annual planning/modelling process.
- Mentorship and Leadership: Provide mentorship and guidance to junior members of the Revenue Operations team and foster a culture of operational excellence and continuous improvement across the organization.
- Experience: At least 5 years of experience in Revenue Operations, Sales Operations, or a similar role within a SaaS environment with a proven track record of driving revenue growth and process improvements in a high-growth company.
- Skills: Strong understanding of SaaS business models, sales cycles, and metrics (ARR, CAC, CLTV, etc.); proficiency in Salesforce CRM, marketing automation tools, and analytics platforms; exceptional analytical skills with the ability to translate data into actionable insights.
- Leadership and Communication: Strong leadership and project management skills, with experience managing cross-functional initiatives; excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.
- Flexible Working Hours: Enjoy a flexible work schedule that suits your needs.
- Employee Stock Options: Participate in our employee stock option plan and grow with our company.
- Health Benefits: Enjoy comprehensive health benefits to support your well-being.
- Professional Development: Receive a $5000/year professional development allowance to enhance your skills and knowledge.
- Wellness and Home Office Allowance: Enjoy a $1000/year wellness/home office allowance to support your work-life balance.
We're committed to building an inclusive, supportive environment where you can thrive. We value diversity and encourage candidates from all backgrounds to apply.
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