Senior Enterprise Account Manager

2 months ago

Toronto, Ontario, Canada Amazon Full time
About the Role

We are seeking a highly skilled Sr. Enterprise Account Manager to join our Amazon Key for Business team. As a key member of our team, you will be responsible for driving the adoption and growth of Amazon Key service among our largest and most strategic enterprise customers.

Amazon Key allows customers to grant secure, keyless access to their homes for package deliveries, home services, and anywhere Key for Business technology is installed. In this role, you will work closely with Operations, Marketing, and Program Management to manage our top customer relationships and serve as an escalation path for the success of our building management customer service.

Key Responsibilities
  • Proactively manage and grow a portfolio of enterprise-level customers, including the top 200 multifamily owner operators, property managers, and other large organizations.
  • Collaborate closely with customer stakeholders to understand their delivery and access control needs and position Amazon Key as the premier solution.
  • Architect comprehensive Amazon Key programs tailored to each customer's requirements, including integration with their existing systems and processes.
  • Drive the end-to-end sales cycle, from initial discovery to contract negotiation and implementation.
  • Serve as the main point of contact and strategic advisor for your enterprise customers, providing exceptional client service and support.
  • Identify and capitalize on cross-selling and upselling opportunities to expand Amazon Key's footprint within your accounts.
About the Team

Amazon Key for Business is the multi-unit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon logistics' delivery drivers to customers' doorsteps, improving the bottom line of our last-mile operations and increasing Amazon's accountability and security for property owners/managers.

The Enterprise Account Management team develops and maintains the largest multi-family real estate accounts in the US and the portfolio expansion strategy to drive excellent customer obsession and revenue opportunities for both the customer and Amazon.

Requirements
  • Bachelor's degree or equivalent.
  • 10+ years of Microsoft Excel experience.
  • Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
  • Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent.
  • Experience using Salesforce (or other CRM tool) or BI tools.
  • Experience presenting to senior leadership.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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