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Business Process Excellence Manager
2 months ago
At Capital One Canada, we are seeking an experienced Business Process Excellence Manager to join our team.
We listen – to our people, and to our customers. We change with the times and have adopted a flexible hybrid model. Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility. We recognize that everyone has a unique working pattern so we're open to discussing flexible working arrangements that will best accommodate you.
About the RoleThis is a key leadership role within the business process management function. The successful candidate will inspire and empower associates, leading a culture of collaboration, continuous growth, and excellence in process performance. Direct ownership of critical business processes as a Process Owner, supporting process managers with designing and implementing process improvements, managing risks and improving effectiveness of our controls.
- Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance
- Direct ownership of critical business processes as a Process Owner, supporting process managers with designing and implementing process improvements, managing risks and improving effectiveness of our controls
- Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders and accountable executives
- Apply various methods for process improvement (Visual Management, Lean, Six Sigma) to continually enhance operational effectiveness, identify the root cause of issues and manage risk
- Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success
The ideal candidate will possess a bachelor's degree and at least 5 years of experience working in process management, risk management, continuous improvement or project management roles. Experience using Lean & Six Sigma tools & methodology, working in the Financial Industry, and working in an Agile workplace environment are preferred qualifications.
The estimated salary for this position is $120,000 - $150,000 per annum, depending on experience. Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
