Process Excellence Manager
7 days ago
We are CEM Benchmarking, a global data and insights firm for institutional investors. Our clients represent $14 trillion in assets under management and over 50 million members. We provide objective insights to maximize value for money in investments and pension administration.
As a Process Excellence Manager for our Core Subscriptions, you will oversee the production process, ensuring timely delivery of high-quality reports to our clients. Your experience in Lean and Six Sigma methodologies will help us continuously improve our processes.
Main Responsibilities:
- Oversee the production process, manage Analysts, and ensure resources and schedules are in place to meet delivery milestones.
- Monitor and manage production schedules, liaise with Relationship Managers for client follow-ups, and identify opportunities for automation.
- Develop expertise in company products, take ownership of delivery tasks, and work with record keepers.
- Provide coaching to the Analyst team, implement performance improvements, and build a high-performing team.
You Bring:
- A strong desire to make a difference in the financial well-being of pensioners.
- 5-7 years of experience in financial services, preferably with knowledge of the pension industry.
- Black belt in Lean and/or Six Sigma methodology with proven experience improving complex production processes.
- Strong project management skills, excellent communication and collaboration skills, and leadership experience.
Salary: Estimated $120,000 - $150,000 per year
This is an exciting opportunity to join a smaller venture with the stability of an established firm. You will have the chance to work with complex datasets, draw elegant insights, and contribute to the growth of a headline-making business.
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