Pega Application Specialist

3 days ago

Toronto, Ontario, Canada Insight Global Full time
Job Overview

The Pega Business Systems Analyst will be responsible for analyzing business requirements, designing solutions, and implementing Pega applications to enhance business processes within the organization. This role requires a strong understanding of Pega technology, business analysis skills, and the ability to collaborate with cross-functional teams.

Key Responsibilities:
Pega Smart Dispute Expertise: High-level knowledge of Pega Smart Dispute (Version 8 or above) and Credit Card Processing (Pega)
Requirements Gathering: Collaborate with stakeholders to gather and document business requirements and translate them into functional specifications.
Solution Design: Design Pega applications and workflows that meet business needs while adhering to best practices and standards.
System Configuration: Configure Pega applications, including rules, processes, and user interfaces, to ensure optimal performance and usability.
Testing and Validation: Develop and execute test plans to validate system functionality and ensure alignment with business requirements.
User Training and Support: Provide training and support to end-users, ensuring they understand how to effectively use Pega applications.
Collaboration: Work closely with developers, project managers, and other stakeholders to ensure successful project delivery.
Continuous Improvement: Identify opportunities for process improvements and recommend enhancements to existing Pega applications.

Qualifications
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
Minimum of 3-5 years of experience as a Business Systems Analyst, with a focus on Pega applications.
Pega Certification: Pega Business Analyst or Pega Certified System Architect (CSA) certification is preferred.
Proficiency in Pega PRPC, BPM methodologies, and related technologies.
Strong analytical and problem-solving skills, with the ability to think critically and make data-driven decisions.
Excellent verbal and written communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders.
Ability to work collaboratively in a team environment and manage multiple priorities.

Estimated Salary Range: $45-$51 per hour.

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