Business Manager for Operational Excellence

1 week ago

Toronto, Ontario, Canada Intact Full time

Company Overview

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We are a leading insurance company dedicated to helping people, businesses, and society prosper in good times and be resilient in bad times. Our employees are at the heart of what we do best, and we strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

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About the Role

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We are seeking a highly skilled Business Manager for Operational Excellence to join our growing team. As a key member of our Commercial Lines-Specialty Solutions (CL-SL Ops & Planning) team, you will oversee a group of Business Analysts and/or Product Owners, driving their professional development and operational efficiency.

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Key Responsibilities

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  • Identify and develop talent, manage performance, and foster continuous improvement processes to ensure the most efficient use of analysis tools, resources, and practices.">
  • Encourage and support the career development of the team by identifying training and mentorship opportunities, including Agile, requirements gathering, and analysis, business processes, and best practices.">
  • Maintain the team's capacity plan in a proactive and efficient manner and continuously seek solutions to achieve objectives, meet priorities, and support our organization's roadmap.">
  • Collaborate and build partnerships with stakeholders, including individuals in Corporate UW, Actuarial, Distribution, and IT.">
  • Lead, define, negotiate, communicate, and monitor assigned projects, working closely with other business stakeholders to propose solutions and meet department needs and objectives.">
  • Work closely with your manager to assess and prioritize new requests.">
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Requirements

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  • You have a minimum of 1 to 3 years of management experience and 3+ years of Lead/Senior BA/Product Owner experience.">
  • Strong people leadership skills, including the ability to engage, motivate, and coach staff.">
  • Strong teamwork, communication, and relationship building skills, demonstrated experience managing internal and external clients.">
  • You have strong business, strategic, and financial acumen and understand how pieces fit together.">
  • You forge strong relationships with internal and external stakeholders and can work with all levels from individual contributor to executive, and from different areas of the business.">
  • You have strong written and verbal communication skills and are comfortable giving presentations to employees and executives alike.">
  • You are experienced in operational change management, ensuring that all stakeholders are aware and prepared for upcoming changes.">
  • Strong knowledge of Business Analysis, Product Owner, and Agile best practices.">
  • Be comfortable with ambiguity and perform well under pressure.">
  • For candidates located in Quebec, bilingualism is required, considering the necessity to interact regularly with English-speaking colleagues across the country.">
  • No Canadian work experience is required, but you must be eligible to work in Canada.">
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Benefits

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We offer a competitive salary of approximately $120,000 per year, along with a comprehensive benefits package, including a financial rewards program, an industry-leading Employee Share Purchase Plan, an extensive flex pension and benefits package, flexible work arrangements, possibility to purchase up to 5 extra days off per year, an annual wellness account, access to tools and resources to support physical and mental health, and more.

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What We Offer

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As a permanent member of our team, you will be empowered to be and do your best every day. You will have access to a dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs. You will also have the opportunity to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities. We are an equal opportunity employer committed to creating an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

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