Business Intelligence Analyst with Excellent Data Skills

5 days ago


Toronto, Ontario, Canada Teleperformance Full time

As a key member of our Business Process Outsourcing team, we are seeking a highly skilled Business Intelligence Analyst to join our ranks. With a strong background in data analysis and business intelligence, you will be responsible for developing and maintaining reports, dashboards, and other data visualizations to support our business decisions.

Company Overview

At Teleperformance, we pride ourselves on being a worldwide leader in client experience management and contact center business process outsourcing. Our team is dedicated to providing exceptional service to our clients, and we are looking for talented individuals who share our passion for delivering high-quality results.

We offer a competitive salary range of $50,000 - $60,000 CAD per annum, based on your skills and experience. Our benefits package includes two weeks' paid leave, medical benefits, and access to ongoing training and development opportunities.

Responsibilities
  • Develop and maintain reports, dashboards, and other data visualizations to support business decisions.
  • Analyze large datasets to identify trends and insights that inform our business strategies.
  • Create data capture mechanisms through Google Sheets, Forms, or Data Studio.
  • Leverage SQL to extract, manipulate, and integrate data from various sources.
  • Build out data dashboards using Google Data Studio.
  • Collaborate with the BA team globally to implement new tools and workflows.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Six Sigma certification (yellow belt minimum, green or black belt preferred).
  • Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project Managers.
  • Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.
  • Experience in statistical analysis.
  • Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration, and Performance Optimization.
Benefits

In addition to a competitive salary and benefits package, we offer:

  • A robust career path with a full development plan.
  • Opportunities for vertical and horizontal growth through our multiple lines of business.
  • Continuous learning through progressive training specific to your tenure and skills.
  • Medical and dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.


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