Client Relationship Manager

6 days ago

Montreal, Quebec, Canada GardaWorld Transport de valeurs Full time
About the Role

GardaWorld Transport de valeurs is seeking a highly skilled Senior Client Specialist to join our team. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our banking clients.

Key Responsibilities
  • Act as a primary point of contact for clients, listening to their needs and requirements, and providing exceptional customer service.
  • Manage client requests and ensure timely resolution, while maintaining a high level of professionalism and attention to detail.
  • Collaborate with internal teams to coordinate client requests and ensure seamless execution.
  • Monitor and report on client satisfaction, identifying areas for improvement and implementing solutions to enhance the client experience.
  • Develop and maintain in-depth knowledge of our clients' businesses, identifying opportunities to provide value-added services and drive revenue growth.
  • Stay up-to-date on industry trends and developments, applying this knowledge to inform client solutions and drive business growth.
Requirements
  • Proven experience in a client-facing role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to think critically and develop creative solutions.
  • Proficiency in Microsoft Office, with experience in CRM systems and other software applications.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Fluency in English and French, with the ability to communicate effectively in both languages.
What We Offer
  • A competitive salary and benefits package.
  • A comprehensive training program, designed to support your professional development and growth.
  • A dynamic and supportive work environment, with opportunities to collaborate with a talented team of professionals.
  • A chance to work with a leading provider of cash management and transportation services, with a strong reputation for excellence and innovation.

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