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Client Relationship Manager

2 months ago


Montreal, Quebec, Canada ILCO Transit Full time
Job Summary

We are seeking a highly skilled and experienced Client Relationship Manager to join our logistics and transportation team at ILCO Transit. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities to upsell and cross-sell our services, and driving business growth.

Key Responsibilities
  • Client Engagement:
    • Develop and maintain strong relationships with existing and potential clients.
    • Schedule and conduct regular in-person meetings with clients to understand their needs, issues, and expectations.
    • Act as the primary point of contact for clients, addressing their concerns and resolving any issues promptly.
  • Sales and Business Development:
    • Identify opportunities to upsell or cross-sell logistics services to clients.
    • Present and promote company services to potential clients, highlighting the benefits and value propositions.
    • Achieve sales targets and contribute to the overall business growth.
  • Account Management:
    • Monitor client accounts to ensure they receive exceptional service and support.
    • Prepare and deliver client performance reports, analyzing key metrics and providing insights.
    • Collaborate with internal teams to ensure client requirements are met and exceeded.
  • Market Analysis:
    • Stay updated on industry trends, competitor activities, and market conditions.
    • Provide feedback and insights to the management team to help shape business strategies.
Requirements
  • Experience:
    • Proven experience in sales, account management, or customer service within the logistics or transportation industry.
    • Demonstrated success in building and maintaining client relationships.
    • Experience in the Transportation Industry
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong negotiation and persuasion abilities.
    • Ability to analyze client needs and propose effective solutions.
    • Self-motivated with a positive attitude and enthusiasm for the industry.
  • Education:
    • Bachelor's Degree (preferred)
  • Experience:
    • B2B sales: 2 years (required)
    • Client Relationship: 1 year (required)
What We Offer
  • Competitive compensation
  • Opportunities for career advancement
  • A dynamic work environment