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Client Relationship Manager
2 months ago
We are seeking a highly skilled and experienced Client Relationship Manager to join our logistics and transportation team at ILCO Transit. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities to upsell and cross-sell our services, and driving business growth.
Key Responsibilities- Client Engagement:
- Develop and maintain strong relationships with existing and potential clients.
- Schedule and conduct regular in-person meetings with clients to understand their needs, issues, and expectations.
- Act as the primary point of contact for clients, addressing their concerns and resolving any issues promptly.
- Sales and Business Development:
- Identify opportunities to upsell or cross-sell logistics services to clients.
- Present and promote company services to potential clients, highlighting the benefits and value propositions.
- Achieve sales targets and contribute to the overall business growth.
- Account Management:
- Monitor client accounts to ensure they receive exceptional service and support.
- Prepare and deliver client performance reports, analyzing key metrics and providing insights.
- Collaborate with internal teams to ensure client requirements are met and exceeded.
- Market Analysis:
- Stay updated on industry trends, competitor activities, and market conditions.
- Provide feedback and insights to the management team to help shape business strategies.
- Experience:
- Proven experience in sales, account management, or customer service within the logistics or transportation industry.
- Demonstrated success in building and maintaining client relationships.
- Experience in the Transportation Industry
- Skills:
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Ability to analyze client needs and propose effective solutions.
- Self-motivated with a positive attitude and enthusiasm for the industry.
- Education:
- Bachelor's Degree (preferred)
- Experience:
- B2B sales: 2 years (required)
- Client Relationship: 1 year (required)
- Competitive compensation
- Opportunities for career advancement
- A dynamic work environment