Senior Client Strategy Lead

19 hours ago


Toronto, Ontario, Canada Creative Niche Full time

We are looking for an experienced Director of Client Services and Operations to join our team at Creative Niche. The ideal candidate will have a strong background in client strategy, with a focus on driving business growth and delivering successful campaigns within the not-for-profit sector.

The role will involve managing a team of Account Directors and Managers to ensure client satisfaction, drive business growth, and coordinate with internal teams as well as external partners to deliver successful campaigns. You will also be responsible for leading and supporting the client service team in campaign delivery across various operational units, including fundraising operations, data management, digital strategy, creative development, mail production, payment processing, and financial oversight.

Key responsibilities include:

  • Managing a team of Account Directors and Managers
  • Coordinating with internal teams and external partners to deliver successful campaigns
  • Leading and supporting the client service team in campaign delivery
  • Staying current with sector trends and collaborating with the executive team to maintain industry leadership

We are looking for someone with:

  • A minimum of five years' experience in fundraising, including tele-fundraising
  • Strong multitasking, communication, and people management skills
  • Proficiency in Excel for budgeting and data analysis

The estimated salary for this role is $120,000-$150,000 per annum, depending on experience.



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