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Chief Collections Director

1 month ago

Toronto, Ontario, Canada Vaco Full time

About the Opportunity:

  • Our company, Vaco, is seeking a highly skilled Chief Collections Director to lead our Order to Cash (O2C) operations. In this role, you will be responsible for ensuring timely, accurate, and efficient execution of collections, AR, and billing processes.
  • As Chief Collections Director, you will oversee and support a team of 4 AR professionals, fostering a collaborative and high-performing environment through coaching, feedback, and career development.
  • You will build strong relationships with merchants, clients, and internal teams to facilitate effective collections and resolve escalations, including billing discrepancies and intercompany transactions.
  • Our ideal candidate will own the collections strategy, ensuring adherence to processes and identifying opportunities for improvement to achieve cash flow targets.
  • We are looking for someone who can drive process improvements by leveraging ERP functionality (NetSuite preferred) to streamline workflows, automate operations, and enhance scalability.
  • The successful candidate will collaborate with Sales, IT, Finance, and FP&A teams to address larger account collections, resolve payment issues, and support reporting processes, including month-end AR packages and P&L impact.
  • Responsibilities include preparing and maintaining accurate reports, including aging reports, DSO metrics, and KPIs, to monitor and optimize collections performance.
  • The Chief Collections Director will ensure compliance and accuracy in departmental functions such as customer master maintenance, credit administration, cash application, vendor setups, and subscription-based billing.
  • This role requires managing complex, time-sensitive projects such as transitioning non-sub-ledger customers to the sub-ledger and supporting cross-functional initiatives like e-invoicing and automation.

About You:

  • A minimum of 5 years of managerial experience in AR and Collections (B2B)
  • Experience with multi-currency, multi-subsidiary, and intercompany transactions
  • Advanced Excel skills
  • NetSuite and/or Great Plains experience, as well as subscription billing knowledge, are considered strong assets