Screening Agent

1 month ago


Montreal, Quebec, Canada Mintz Global Screening Full time

Position: Screening Agent

Mintz Global Screening is seeking a highly organized and detail-oriented Screening Agent to join our team. As a Screening Agent, you will be responsible for the daily processing of background check services, including verifying references, driving records, diplomas, and professional accreditations.

Responsibilities:

As a Screening Agent, your daily responsibilities will include:

  • Executing verification work using available tools and staying up-to-date on new services, procedures, and applicable laws
  • Acquiring necessary consent documents for requested verifications
  • Understanding the nature and limits of the mandate given by clients
  • Conducting regular monitoring according to customer needs and answering their questions in a timely manner
  • Providing results to clients and offering additional avenues of research if necessary
  • Making outbound calls and answering incoming calls to complete verifications
  • Ensuring compliance with company standards of privacy and security, as well as meeting client service deadlines
  • Working with team members to provide excellent customer service
  • Referencing team leaders for advice, answers to questions, and notification of problematic situations
  • Performing other duties assigned by supervisors

Required Qualifications:

Knowledge and Education

  • Degree from a recognized college or high school in Canada
  • Bilingual (English and French)
  • Typing ability of at least 30 words per minute

Experience, Skills, and Abilities

  • Minimum one year of experience in customer service
  • Experience in recruitment or HR (an asset)
  • Excellent computer skills, including web, conventional databases, or other tools for audits
  • Strong organizational skills, autonomy, and attention to detail
  • Ability to clearly communicate research results
  • Good verbal and written communication skills
  • Aptitude to work both in a team and individually
  • Ability to work in a changing environment

Benefits of Joining Our Team:

  • Working with a collaborative and diverse team
  • Opportunities to grow within your team and the organization
  • Personal days off
  • Complete group insurance coverage, including extended health care, dental, vision care, disability insurance, life insurance, and employee assistance program
  • Telemedicine services for you and your family
  • Collective RRSP with employer match


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