Loss Prevention Agents

1 month ago


Montreal, Canada Accor Hotels Full time
div>Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. li>
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete awareness of fire, emergency procedures manual, and business continuity plan.
  • Notify local authorities when situations warrant.
  • Health screening for all employees, contractors and visitors entering property. Provide badges for contractors.
  • Issue radios, keys to designated hotel personnel. as employees enter or leave the property.
  • Patrol the property, check all designated points and document all actions taken.
  • Receive radio and telephone reports of emergency situations. li>
  • Familiarity with the operational use of the fire alarm enunciator panel.
  • Be knowledgeable of the areas to be controlled, officers on duty, building locations, emergency telephone numbers and the facilities and availability of emergency services.
  • Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; medical personnel as required.
  • Monitor surveillance cameras.
  • Supervise the entire Loss Prevention staff assigned to the shift.
  • Manage all fire alarms and emergencies within the property.
  • Previous Hotel, Law Enforcement, or Military experience an asset.
  • Law enforcement proficiency certificates an asset.
  • Previous guest relations training in hospitality an asset.
  • High school graduate or equivalent vocational training certificate.
  • Fluency in English both verbal and non-verbal.
  • Computer literate in Microsoft Window applications.
  • Knowledge of local laws, investigative methods, fire safety, and Health & Safety programs.
  • Medical, Dental and Vision Insurance, 401K.
  • Complimentary Shift Meal.
  • Employee benefit card offering discounted rates in Accor worldwide.
  • Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21.
  • Career development opportunities with national and international promotion opportunities.


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