Multilingual Records and Research Specialist

1 week ago


Montreal, Quebec, Canada Mintz Global Screening Full time

Mintz Global Screening is a leading provider of background screening services.

We are seeking a highly skilled and bilingual Records and Research Agent to join our team. The successful candidate will be responsible for processing records from various sources, ensuring accuracy and timeliness in all requests.

The ideal candidate must have excellent communication skills, both written and verbal, and be proficient in English and French. A minimum of one year of experience in customer service is required, along with exceptional computer skills and attention to detail.

In this role, you will be working closely with the Manager of Records, Research & Pension Services to ensure seamless operations and exceptional customer service. You will be responsible for completing requests in a timely fashion and providing accurate results to customers.

You will also be expected to maintain confidentiality and adhere to company standards of privacy and security. If you are a team player with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

Salary: $45,000 - $60,000 per year

Responsibilities:

  • Process records from various sources with high accuracy and efficiency
  • Ensure timely completion of requests and provide accurate results to customers
  • Maintain confidentiality and adhere to company standards of privacy and security
  • Work closely with the Manager of Records, Research & Pension Services to ensure seamless operations
  • Provide exceptional customer service and respond to customer inquiries in a professional manner
  • Collaborate with team members to achieve common goals and objectives

Required Qualifications:

  • High school diploma or equivalent
  • Bilingual (English and French)
  • Excellent communication skills, both written and verbal
  • Exceptional computer skills, including proficiency in web-based applications
  • Minimum of one year of experience in customer service

Benefits:

  • Competitive salary range: $45,000 - $60,000 per year
  • Comprehensive benefits package, including extended health care, dental, vision care, disability insurance, life insurance, and employee assistance program
  • Telemedicine services for you and your family
  • Collective RRSP with employer match
  • Personal days off


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