Bilingual Records and Research Specialist
7 days ago
Position Overview:
The Bilingual Records and Research Agent will be responsible for the daily processing of records from both the Operations team and cases assigned directly to the Record & Research team.
Responsibilities:
- Administer efficient and accurate searches, reports, and search requests.
- Communicate with the Manager regarding situations impacting customers or daily operations.
- Understand and apply the Escalation Policy as needed.
- Maintain excellent customer service and attitude among staff.
- Report verification results to customers using established procedures.
- Ensure the quality of services and presentation of reports.
- Communicate information in professional, understandable written reports.
- Understand the nature and limits of the mandate.
- Have necessary consent documents for requested verifications.
- Conduct verification work using available tools and stay updated on new services and procedures.
- Meet deadlines for customer service requests.
- Ensure compliance with company standards of privacy and security.
- Collaborate with team members for excellent customer service.
Required Qualifications:
- College or high school degree recognized in Canada.
- Bilingual (English and French).
- Typing ability (minimum speed).
Growth Opportunities:
- Working in a collaborative, diverse team.
- Opportunities for growth within the team and organization.
- Personal days off.
- Group insurance coverage and Employee Assistance Program.
- Telemedicine services for you and your family.
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