Bilingual Records and Research Specialist

7 days ago


Montreal, Quebec, Canada Mintz Global Screening Full time

Position Overview:

The Bilingual Records and Research Agent will be responsible for the daily processing of records from both the Operations team and cases assigned directly to the Record & Research team.

Responsibilities:

  • Administer efficient and accurate searches, reports, and search requests.
  • Communicate with the Manager regarding situations impacting customers or daily operations.
  • Understand and apply the Escalation Policy as needed.
  • Maintain excellent customer service and attitude among staff.
  • Report verification results to customers using established procedures.
  • Ensure the quality of services and presentation of reports.
  • Communicate information in professional, understandable written reports.
  • Understand the nature and limits of the mandate.
  • Have necessary consent documents for requested verifications.
  • Conduct verification work using available tools and stay updated on new services and procedures.
  • Meet deadlines for customer service requests.
  • Ensure compliance with company standards of privacy and security.
  • Collaborate with team members for excellent customer service.

Required Qualifications:

  • College or high school degree recognized in Canada.
  • Bilingual (English and French).
  • Typing ability (minimum speed).

Growth Opportunities:

  • Working in a collaborative, diverse team.
  • Opportunities for growth within the team and organization.
  • Personal days off.
  • Group insurance coverage and Employee Assistance Program.
  • Telemedicine services for you and your family.


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