Real Estate Office Manager
4 weeks ago
About The HR Pro:
We are a dynamic real estate brokerage seeking a highly organized and tech-savvy Administrative Manager to support our leadership team and new agents in executing our vision for success. This role is crucial in ensuring smooth daily operations, efficient on-boarding of agents, and seamless administrative support to maintain the highest level of client satisfaction.
Key Responsibilities:
Administrative Support:
- Oversee day-to-day office operations of the brokerage, ensuring efficiency and organization.
- Manage phone calls, emails, and correspondence on behalf of the leadership team.
- Prepare real estate documents such as agreements, listings, contracts, and reports.
- Maintain and organize digital and physical files using tech solutions for streamlined processes.
- Support with the creation of checklists and SOPs for daily operations.
Agent On-boarding:
- Lead the onboarding process for new agents, including orientation, training, and setting up tech tools.
- Ensure all agents have access to tech platforms, social media resources, and CRM systems.
- Provide ongoing support for new agents as they familiarize themselves with the brokerage's systems.
- Lead, mentor and develop a team of licensed agents and brokers to achieve their professional goals.
- Conduct regular performance reviews and provide constructive feedback to transacting agents/brokers.
Client Care:
- Promote a Client focused culture
- Address client inquiries and concerns promptly and effectively.
- Maintain the highest standards of client care in the business.
Office Management:
- Order office supplies, manage vendor relationships, and ensure the office environment is clean and welcoming.
- Coordinate office events, agent meetings, and training sessions with industry professionals.
- Identify and pursue new business opportunities to expand the brokerage's client base.
- Foster relationships with key stakeholders including realtors, industry professionals and vendors.
Compliance & Documentation:
- Ensure compliance with all legal and regulatory requirements for the brokerage.
- Monitor deadlines, renewals, and updates for licenses and certifications.
Team Collaboration:
- Act as a liaison between leadership, agents, and external parties such as vendors, clients, and contractors.
- Ensure clear communication among the team and streamline workflow for maximum efficiency.
- Handle disputes with professionalism and efficiency.
Qualifications:
- Proven experience in real estate administration or management.
- Strong organizational skills with attention to detail.
- Tech-savvy, with experience in real estate platforms (CRM, MLS, DocuSign) and social media.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Knowledge of real estate transactions, documentation, and compliance.
Preferred Skills:
- Familiarity with real estate portals (MLS, LoneWolf, etc)
- Experience supporting agent on-boarding and training.
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