Real Estate Operations Manager

2 weeks ago

Etobicoke Mimico NW The Queensway West South of Bloor Kingsway Park South West Royal York South West, Canada The HR Pro Full time
  • About The HR Pro: Our brokerage is committed to delivering a cutting-edge, client-centered real estate experience in the vibrant area of Bloor West and The Kingsway.
  • Position Overview: We are seeking a highly organized, tech-savvy Real Estate Administrative Manager to support our leadership team and new agents in executing our vision for success.
  • Key Responsibilities:
    • Administrative Support: Oversee day-to-day office operations, manage phone calls, emails, and correspondence, prepare real estate documents, maintain digital and physical files, and support the creation of checklists and SOPs.
    • Agent On-boarding: Lead the onboarding process for new agents, ensure access to tech platforms, social media resources, and CRM systems, provide ongoing support, and lead, mentor, and develop a team of licensed agents and brokers.
    • Client Care: Promote a client-focused culture, address client inquiries and concerns, and maintain the highest standards of client care.
    • Office Management: Order office supplies, manage vendor relationships, coordinate office events, agent meetings, and training sessions, identify and pursue new business opportunities, and foster relationships with key stakeholders.
    • Compliance & Documentation: Ensure compliance with legal and regulatory requirements, monitor deadlines, renewals, and updates for licenses and certifications.
    • Team Collaboration: Act as a liaison between leadership, agents, and external parties, ensure clear communication, streamline workflow, and handle disputes with professionalism and efficiency.
  • Qualifications:
    • Proven experience in real estate administration or management.
    • Strong organizational skills with attention to detail.
    • Tech-savvy, with experience in real estate platforms and social media.
    • Excellent communication and interpersonal skills.
    • Ability to multitask and prioritize in a fast-paced environment.
    • Knowledge of real estate transactions, documentation, and compliance.
  • Preferred Skills: Familiarity with real estate portals and experience supporting agent onboarding and training.

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