Hotel Receptionist

4 days ago


Quesnel, Canada TRAVELODGE QUESNEL Full time
Job Title: Hotel Front Desk Clerk

We are seeking a detail-oriented and organized Hotel Front Desk Clerk to join our team at Travelodge Quesnel.

Job Summary:

The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records of guest information.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations.
  • Customer Service: Answer telephone calls, relay messages, and provide general information about points of interest in the area.
  • Administrative Tasks: Maintain an inventory of vacancies, reservations, and room assignments.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 7 months to less than 1 year in the hospitality industry.
  • Language: English.
  • Work Hours: 40 hours per week.
Personal Qualities:
  • Attention to Detail: Maintain accurate records and ensure guest information is up-to-date.
  • Client Focus: Provide exceptional customer service and resolve guest complaints.
  • Dependability: Ensure timely completion of tasks and maintain a high level of productivity.
  • Efficient Interpersonal Skills: Communicate effectively with guests, colleagues, and management.
  • Flexibility: Adapt to changing situations and priorities.
  • Judgement: Make informed decisions and take initiative when necessary.
  • Organized: Prioritize tasks, manage time effectively, and maintain a clean and organized workspace.
  • Reliability: Ensure confidentiality and maintain a professional demeanor at all times.
  • Team Player: Collaborate with colleagues to achieve team goals and objectives.

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