Hotel Receptionist
3 days ago
We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Ramada by Wyndham Quesnel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities:- Guest Registration: Register arriving guests, assign rooms, and ensure a warm welcome to our hotel.
- Room Reservations: Take, cancel, and change room reservations to meet the needs of our guests.
- Guest Services: Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
- Departure Process: Process guests' departures, calculate charges, and receive payments in a timely and efficient manner.
- Clerical Duties: Perform various clerical tasks, such as faxing, filing, and photocopying, to support the front desk team.
- Communication: Answer telephone calls, relay messages, and provide assistance to guests and colleagues as needed.
- Special Needs: Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
- Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
- Newcomers and Refugees: Participate in government or community programs that support newcomers and refugees.
- Youth Employment: Participate in initiatives that support youth employment and development.
- Veterans: Participate in programs that support veterans and their families.
- Indigenous People: Participate in initiatives that support Indigenous people and their communities.
- Visible Minorities: Participate in programs that support members of visible minorities.
Work Environment: This is a permanent, full-time position with a 40-hour workweek. The work language is English.
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