Hotel Receptionist
1 week ago
We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Travelodge Quesnel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account room availability and guest preferences.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
- Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an accurate inventory of vacancies, reservations, and room assignments.
- Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
- Secondary (high) school graduation certificate.
- Experience in the hospitality industry, preferably in a front desk or guest services role.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
- Attention to detail and ability to multitask in a fast-paced environment.
- Flexibility and adaptability, with the ability to work a variety of shifts, including evenings and weekends.
Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional customer service to our guests. As a Hotel Front Desk Clerk, you will be working in a team environment, with opportunities for professional growth and development.
What We Offer- A competitive hourly rate.
- A comprehensive benefits package, including health and dental insurance.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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