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Hotel Receptionist

2 months ago

Quesnel, Canada TRAVELODGE QUESNEL Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at TRAVELODGE QUESNEL. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking care to ensure all guests are accounted for.
  • Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless operations.
  • Answer telephone calls and relay messages to guests and staff, providing excellent communication skills.
  • Provide exceptional customer service, addressing guest concerns and resolving issues promptly.
Requirements
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with attention to detail.
  • Dependability, flexibility, and a strong work ethic.
Work Environment

Our hotel is a dynamic and welcoming environment, with a focus on providing exceptional service to our guests. As a member of our team, you will be working in a hospitality industry setting, with a focus on hotel, motel, and resort operations.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.