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Hotel Receptionist

2 months ago

Quesnel, Canada TRAVELODGE QUESNEL Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Travelodge Quesnel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless operations.
  • Answer telephone calls and relay messages to guests and staff, providing excellent communication skills.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
Requirements
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Attention to detail and organizational skills.
  • Dependability, reliability, and a strong work ethic.
Work Environment

Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional customer service to our guests. As a Hotel Front Desk Clerk, you will be working in a team-oriented environment, with opportunities for growth and development.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.