Trade Deduction Expert

2 weeks ago


Markham, Ontario, Canada Vaco Full time

About the Opportunity:

  • Analyze and process customer deductions, including post audits, for small to moderate size accounts. This includes running sales query validation and applying promo-related deductions in TPM system.
  • Collection calls
  • Investigating and processing deductions related to short-paid invoices, such as shortages, damages, and pricing
  • Investigating deductions related to fines.
  • Engage customers, brokers, and supervisors as required to resolve complex issues
  • Communicate with brokers, clients, and customers on outstanding unauthorized deductions. This includes understanding the process for requesting and collecting repayment of invalid deductions, identifying trends, and resolving issues that cause invalid deductions
  • Identify and drive process improvement for reducing administrative costs by streamlining processes and reducing deduction volume
What You'll Do:

You will analyze and process customer deductions, including post-audits, for small to moderate-size accounts. This involves running sales query validation and applying promo-related deductions in the TPM system. Your duties will also include collection calls, investigating and processing deductions related to short-paid invoices, and engaging with customers, brokers, and supervisors to resolve complex issues.

Key Responsibilities:

  • Analyze and process customer deductions
  • Run sales query validation and apply promo-related deductions
  • Investigate and process deductions related to short-paid invoices
  • Communicate with customers, brokers, and supervisors to resolve issues
  • Drive process improvement to reduce administrative costs

About You:

  • Excellent communication skills, both written and verbal, with the ability to convey information in understandable terms at all levels of the organization
  • Previous Credit/Trade deduction experience
  • Strong interpersonal skills, with the ability to resolve issues internally and externally
  • Strong knowledge of Microsoft Excel, including vlookup and pivot tables
  • Ability to work in a multi-task environment with multiple priorities and time constraints
  • Adaptability to changing business needs
  • Strong organizational skills
  • Proactive attitude

Requirements:

  • Experience in credit/trade deduction
  • Excellent communication and interpersonal skills
  • Knowledge of Microsoft Excel
  • Ability to work in a fast-paced environment

Working Conditions:

This role requires you to work in a fast-paced environment with multiple priorities and time constraints. You must be able to adapt to changing business needs and have excellent communication and interpersonal skills.

Compensation and Benefits:

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, plus benefits and opportunities for career growth.



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