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Key Account Manager

7 months ago

Markham, Canada Thomas, Large & Singer Full time

Thomas, Large & Singer Inc. is a leading provider of comprehensive value chain solutions to leading consumer packaged goods brands in the Canadian market as well as sales services to private label and industrial ingredient manufacturer’s.

Our dynamic team is growing. Currently, we require the services of two strong _**Key**_ _**Account Managers**_, who will report directly to the Director of Business Development. We are seeking a highly motivated and result-oriented individual to join our dynamic sales team. As a Key Account Manager, you will be responsible for managing and growing defined Key Accounts, ensuring customer satisfaction, and driving revenue growth. Your primary focus will be on building strong relationships with key stakeholders, understanding their business needs and delivering tailored solutions to drive mutual success. This position works closely with our internal supply chain, credit/deduction management and finance teams as well as external retailers and the client. This role will be based out of our Markham office.

**Responsibilities include**:

- Key Account Management 1: Develop and execute strategic account plans for assigned key accounts, including identifying growth opportunities, setting account objectives, and establishing stales targets. Prior experience in dealing with _**LCL**_, and _**Sobeys National**_ is a must, but the role will also include other Customers. Confectionary experience would also be an asset.
- Key Account Management 2: Develop and execute strategic account plans for assigned key accounts, including identifying growth opportunities, setting account objectives, and establishing stales targets. Prior experience in dealing with _**Costco, Walmart & Dollarama**_ is a must, but the role will also include other Customers. Confectionary experience would also be an asset.
- Relationship Building: Build and maintain strong relationships with key decision-makers and influencers within the retailers’ organizations across all levels of management, understanding their business objectives and challenges.
- Customer Satisfaction: Proactively address customer needs, resolve issues and ensure high levels of customer satisfaction through regular communication and effective problem-solving.
- Cross-functional Collaboration: Collaborate closely with internal teams, including sales, marketing, finance, customer service and supply chain to ensure effective delivery of solutions and seamless customer experience.
- Business Development: Identify and pursue new business opportunities within existing key accounts, leveraging your understanding of their business and industry trends.
- Contract Negotiation: Negotiate contract renewals, manage trade spend efficiently, ensuring favorable terms and mutually beneficial agreements.
- Sales Forecasting and Trade Management Reporting: Maintain accurate and up-to-date account records, including sales activities, pipeline management, within our Exceedra systems.
- Market and Competitor Analysis: Stay updated on industry trends, market dynamics, and competitor activities, providing insights and recommendations to internal teams and clients.
- Promotional Activity: Plan annual promotional activities, while continuously looking to maximize ROI.
- Team Collaboration: Collaborate with the sales team, sharing best practices, insights, and success stories to drive overall team performance.

All of the above duties will be carried out while managing to set budgets. Autonomy will be given to manage and leverage the tools provided to meet clearly identified goals. Individuals will be required to:

- Work closely with retailers and suppliers (manage & develop reporting/key performance trackers/communication)
- Travel to visit Customers for meetings and presentations
- Manage existing portfolios and grow business within the portfolio
- Profitably grow sales at each of the Accounts/Divisions you will be responsible for
- Manage annual sales & trade budget forecasting
- Deduction management
- Trade spend budgeting, management and continuous improvement
- Develop and manage relationships with retailers and manufacturers

**Required Skills**:

- 10-15 years of experience in consumer-packaged goods sales management and retail, particularly with the Customers specified (_LCL & Sobeys_) and/or (_Costco, Walmart & Dollarama_) Confectionary experience although not required, would be an asset
- Bilingual in French and English is a strong asset
- Experience calling on top tier Customers
- Proven record of success in growing and managing sales
- Excellent presentation, interpersonal, and communication skills
- Strong organizational and time management skills
- Strategic thinking and problem-solving abilities, with a proactive and results-oriented approach
- University degree in related field
- Driver’s License and access to a vehicle
- Some travel required
- MS Office including Excel, PowerPoint, Word & Outlook

What’s In It For You
- **Great team**dynamic and