Deduction Resolution Specialist

3 months ago

Markham, Canada The J. M. Smucker Company Full time

Smucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Co. For more than 125 years, The J.M. Smucker Co. has been trusted to deliver quality food consumers trust for themselves and their families. Guided by a vision to engage, delight, and inspire consumers by building brands they love and leading in growing categories, Smucker has grown to be a well-respected North American marketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands. This includes offering beloved brands such as Jif®, Folgers® and Milk-Bone® as well as leading brands exclusive to Canada including Robin Hood®, Five Roses®, and Carnation®.

At Smucker, we provide a nurturing, collaborative and inclusive environment giving each employee the opportunity to contribute and thrive in their own unique way. We want you to become part of the Smucker Family; to become part of our journey of growth and thriving together. Join Smucker and experience a place where everyone can be their whole self, is respected, included and treated equitably, has a voice and can make an impact.

Our Company remains rooted in the values established at our founding and as defined by our Basic _Beliefs_ and Our Commitment to Each Other. For more information about our Company, visit


Position Title:
Deduction Resolution Specialist

Reports To:
Manager, Customer Financial Services - Deductions

**Location**:
Markham, Ontario (Hybrid)

Your Opportunity as the Specialist, Deduction Resolution

In this role you will identify and resolve all types of deductions, including credits, in a timely and efficient manner with a clear understanding of impact to Sales, the balance sheet, and the P&L, while identifying trends to drive future improvement. The incumbent should have strong communication, analytical and problem-solving skills, as well as strong collaboration with cross-functional partners to minimize deduction issues and improve invoice accuracy.

ESSENTIAL JOB FUNCTIONS SUMMARY
- Research, analyze, and resolve deductions on customer payments while adhering to established processes to ensure coding, reporting, and financial impact accuracy.
- Accountable for driving results with sales and sales support on pre-determined deduction metrics, timely follow up with customers on invalid deductions, and takes the lead on driving collaboration of key accounting and finance decisions.
- Source backup documentation (debit notes and POS data when available) for deductions taken
- Escalate deductions issues to Team Manager and Sales team
- Collect outstanding unauthorized deductions that customer agreed to repay
- For continuous improvement, address promotion setup accuracy versus customer deduction and promotional programs
- Be familiar with costing sheets, deal sheets, contract, promotions for assigned customers
- Work on special projects as required
- Backup support for team members as required
- Work closely with the Trade Spend Analysts for claims accuracy and post audit research
- Provide insight to Supply Chain partners to support cost savings and avoidance opportunities, along with support of scorecard adherence.
- Responsible for idea generation, maintenance and utilization of department tools and dashboards to identify customer payment trends and opportunities through data analysis.
- Build strong relationships with internal and external partners to drive customer behavior improvements.
- Manage a combination of daily responsibilities and special projects to support current business activities and needs.

QUALIFICATIONS

Minimum Requirements:

- Diploma/Degree or relevant experience required
- 1 year of related business experience
- Effective interpersonal skills, both written and verbal, to build relationships with internal and external partners.
- Must be positive, passionate and willing to make a difference
- Intermediate Excel skills (V-Lookup, Pivot Table, Formulas)
- Strong problem solving, and analytical skills needed in managing complex business situations and achieving objectives, meet deadlines
- Proven ability to organize information, manage multiple priorities, and adapt to changing needs of the business
- Ability to display indirect leadership across other functional areas to accomplish company goals.
- Proficient computer skills, including Microsoft Word and PowerPoint.

Additional skills and experience that we think would make someone successful in this role:

- Business, Finance, or Supply Chain focused degree
- Experience in the CPG (Consumer Packaged Goods) industry
- Data visualization tool experience (i.e. Spotfire, Tableau)
- Career interest in the Supply Chain and/or Finance field
- High Radius experience an asset
- Bilingualism (French) is a definite asset but not required

Smucker Foods of Canada Corp. is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability

  • Deduction Resolution Expert

    1 month ago

    Markham, Ontario, Canada The J.M. Smucker Co. Full time

    Position SummaryAs a Deduction Resolution Specialist, you will be responsible for identifying and resolving all types of deductions, including credits, in a timely and efficient manner.Key Responsibilities:Research and analyze deductions on customer payments to ensure accuracy and compliance with established processes.Collaborate with cross-functional...

  • Deduction Resolution Specialist

    3 months ago

    Markham, Canada The J.M. Smucker Co. Full time

    Smucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Co. For more than 125 years,The J.M. Smucker Co. has been trusted to deliver quality food consumers trust for themselves andtheir families. Guided by a vision to engage, delight, and inspire consumers by building brands theylove and leading in growing categories, Smucker has grown to be a...

  • Property Claims Resolution Specialist

    3 weeks ago

    Markham, Ontario, Canada Travelers Full time

    Job Title:Property Claims Resolution SpecialistCompany Overview:Travelers is a leading insurance company that prioritizes customer satisfaction and provides assurance during life's challenging moments.Estimated Salary:$70,000 - $90,000 per yearJob Description:The Property Claims Resolution Specialist plays a vital role in the claim life cycle, ensuring...

  • AI Model Evaluation Specialist

    3 weeks ago

    Markham, Ontario, Canada Indeed Full time

    We are seeking an Aerospace Engineer to join our team as an AI Model Evaluation Specialist. This is a remote full-time or part-time position that offers the opportunity to work on high-quality projects and contribute to the development of AI chatbots.The ideal candidate will have a strong understanding of aerospace engineering, including mechanical...

  • Customer Service Resolution Specialist

    2 weeks ago

    Markham, Ontario, Canada The Nationwide Group Full time

    About The Nationwide Group The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated...

  • HR Specialist

    4 months ago

    Markham, Canada Sentrex Distribution Inc. Full time

    **Position Type**:Full Time **Department**:People & Culture **Work Location**:Markham, Ontario **Work Arrangement**: Hybrid **Work Hours**:Standard Business Hours Monday to Friday **Travel Required**: Travel to Markham office will be required occasionally A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor...

  • Payroll Manager

    4 months ago

    Markham, Canada Finlink Group Full time

    **PAYROLL MANAGER** Are you an organized, detail-oriented professional with a knack for numbers? Do you excel in ensuring employees are paid accurately and on time? If so, we have the perfect opportunity for you! We are seeking a dedicated Payroll Manager to join our client's dynamic team. **Responsibilities** - As a Payroll Manager, your primary role will...

  • Payroll Specialist

    3 weeks ago

    Markham, Canada Robert Half Full time

    Payroll Specialist - 1-year Contract located in Toronto, Ontario!We are offering a 1-year contract employment opportunity for a Payroll Specialist in Toronto, Ontario. Positioned within the finance industry, this role provides a hybrid work model, allowing the incumbent to work both remotely and from our Toronto office. You will work closely with our small,...

  • Automotive Supply Specialist

    6 months ago

    Markham, Canada Mobis Parts Canada Corporation Full time

    MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors. Through collaboration, ingenuity and a promise to provide safety and happiness to our customers, we are committed to constant evolution and the development of a variety of cutting edge...

  • Payroll Specialist

    7 days ago

    Markham, Ontario, Canada Aviva Full time

    About the RoleWe are seeking a highly skilled Payroll Specialist to join our team at Aviva Canada. As a key member of our payroll department, you will be responsible for ensuring accurate and timely payroll processing, tax compliance, and employee benefits administration.Key ResponsibilitiesManage the external payroll vendor relationship, ensuring services...

  • Claims Resolution Specialist

    1 week ago

    Markham, Ontario, Canada TD Bank Full time

    Job SummaryWe are seeking a highly skilled Bodily Injury Claims Advisor to join our team at TD Insurance. As a valued member of our Bodily Injury Claims Department, you will be responsible for handling complex bodily injury compensation (tort) claims. This includes conducting thorough investigations into liability and assessing the value of the claim.About...

  • Risk Management and Accounting Specialist

    3 days ago

    Markham, Ontario, Canada Verisk Full time

    At Verisk, we empower businesses to make informed decisions on risk. We are seeking a highly skilled Risk Management and Accounting Specialist to join our team.About the RoleThis is a customer-facing position that requires strong problem-solving skills, excellent communication, and a passion for delivering exceptional results. As a Risk Management and...

  • HR Specialist

    4 months ago

    Markham, Canada FreshPro Foodmart Ltd. Full time

    **Job Posting** Position: HR Specialist Location: Markham Company Overview: FreshPro FoodMart is a leading food retailer committed to delivering high-quality products and exceptional service to our customers. We are seeking an experienced HR Specialist to join our team and support our company's growth and employee development. **Job Description**: Manage...

  • Payroll Specialist

    1 month ago

    Markham, Canada Robert Half Full time

    We are offering a long-term contract employment opportunity for a Payroll Specialist in Toronto, Ontario. Positioned within the finance industry, this role provides a hybrid work model, allowing the incumbent to work both remotely and from our Toronto office. You will work closely with our small, collaborative team to ensure seamless operation of the...

  • Fas Support Specialist

    1 week ago

    Markham, Canada BGIS Full time

    Who We Are SUMMARY The **FAS Support Specialist**provides end user support in the identification and resolution of Oracle EBS and Oracle Cloud Invoicing issues, escalates and works with internal I.T. teams and vendor to resolve issues where required. KEY DUTIES & RESPONSIBILITIES **Systems Support** - Oracle E-Business Suite users (including providing...

  • Oracle Functional Support Specialist

    6 months ago

    Markham, Canada BGIS Full time

    **Who We Are** **SUMMARY** The **Oracle Functional Support Specialist **provides end user support in the identification and resolution of Oracle EBS and Oracle Cloud Invoicing issues, escalates and works with internal I.T. teams and vendor to resolve issues where required. **KEY DUTIES & RESPONSIBILITIES** **Systems Support** - Oracle E-Business Suite...

  • Accounts Payable Specialist

    1 month ago

    Markham, Canada J.D. Barnes Limited Full time

    **Accounts Payable Specialist** J.D. Barnes Limited, a leader in the surveying, mapping, and land information industry, is seeking an Accounts Payable Specialist to join our team at the Markham office. **Responsibilities and Duties**: - Review and process AP documents such as invoices, employee expense and cheque requisitions with proper coding and...

  • Bilingual Dealer Care Specialist

    6 months ago

    Markham, Canada Honda Canada Full time

    **Job Description**: Dealer Care Specialists will use telephony systems to identify their activities throughout to day and will utilize Salesforce Service Cloud to manage cases, documents conversations and outcomes for future analysis if needed. Agents are expected to meet daily KPI which will help the overall department reach dealer service level...

  • Bilingual Dealer Care Specialist

    6 months ago

    Markham, Canada Honda Canada Full time

    **Job Description**: Dealer Care Specialists will use telephony systems to identify their activities throughout to day and will utilize Salesforce Service Cloud to manage cases, documents conversations and outcomes for future analysis if needed. Agents are expected to meet daily KPI which will help the overall department reach dealer service level...

  • Cash Application Specialist

    6 months ago

    Markham, Canada Bumble Bee Foods, LLC Full time

    **LOCATION**: Markham, Ontario **DEPARTMENT**: Accounting/Finance **Clover Leaf Seafoods** **Who We Are** For over 100 years, Clover Leaf and Brunswick have delivered delicious, healthy, and affordable canned seafood to consumers. Today, as the leading branded marketer of canned seafood in Canada, we’re expanding our business, and there’s never been...