Deduction Resolution Specialist

3 months ago

Markham, Canada The J.M. Smucker Co. Full time

Smucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Co. For more than 125 years,The J.M. Smucker Co. has been trusted to deliver quality food consumers trust for themselves andtheir families. Guided by a vision to engage, delight, and inspire consumers by building brands theylove and leading in growing categories, Smucker has grown to be a well-respected North Americanmarketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands.This includes offering beloved brands such as Jif®, Folgers® and Milk-Bone® as well as leadingbrands exclusive to Canada including Robin Hood®, Five Roses®, and Carnation®. ​

At Smucker, we provide a nurturing, collaborative and inclusive environment giving each employeethe opportunity to contribute and thrive in their own unique way. We want you to become part ofthe Smucker Family; to become part of our journey of growth and thriving together. Join Smuckerand experience a place where everyone can be their whole self, is respected, included and treatedequitably, has a voice and can make an impact.​

Our Company remains rooted in the values established at our founding and as defined by ourBasic and Our Commitment to Each Other. For more information about our Company, visit.

Position Title:

Deduction Resolution Specialist

Reports To:

Manager, Customer Financial Services - Deductions

Location:

Markham, Ontario (Hybrid)

POSITION SUMMARY

Your Opportunity as the Specialist, Deduction Resolution

In this role you will identify and resolve all types of deductions, including credits, in a timely and efficient manner with a clear understanding of impact to Sales, the balance sheet, and the P&L, while identifying trends to drive future improvement. The incumbent should have strong communication, analytical and problem-solving skills, as well as strong collaboration with cross-functional partners to minimize deduction issues and improve invoice accuracy.

ESSENTIAL JOB FUNCTIONS SUMMARY

Research, analyze, and resolve deductions on customer payments while adhering to established processes to ensure coding, reporting, and financial impact accuracy.Accountable for driving results with sales and sales support on pre-determined deduction metrics, timely follow up with customers on invalid deductions, and takes the lead on driving collaboration of key accounting and finance decisions.Source backup documentation (debit notes and POS data when available) for deductions takenEscalate deductions issues to Team Manager and Sales teamCollect outstanding unauthorized deductions that customer agreed to repayFor continuous improvement, address promotion setup accuracy versus customer deduction and promotional programsBe familiar with costing sheets, deal sheets, contract, promotions for assigned customersWork on special projects as requiredBackup support for team members as requiredWork closely with the Trade Spend Analysts for claims accuracy and post audit researchProvide insight to Supply Chain partners to support cost savings and avoidance opportunities, along with support of scorecard adherence.Responsible for idea generation, maintenance and utilization of department tools and dashboards to identify customer payment trends and opportunities through data analysis.Build strong relationships with internal and external partners to drive customer behavior improvements.Manage a combination of daily responsibilities and special projects to support current business activities and needs.

QUALIFICATIONS

Minimum Requirements:

Diploma/Degree or relevant experience required1 year of related business experienceEffective interpersonal skills, both written and verbal, to build relationships with internal and external partners.Must be positive, passionate and willing to make a differenceIntermediate Excel skills (V-Lookup, Pivot Table, Formulas)Strong problem solving, and analytical skills needed in managing complex business situations and achieving objectives, meet deadlinesProven ability to organize information, manage multiple priorities, and adapt to changing needs of the businessAbility to display indirect leadership across other functional areas to accomplish company goals.Proficient computer skills, including Microsoft Word and PowerPoint.

Additional skills and experience that we think would make someone successful in this role:

Business, Finance, or Supply Chain focused degreeExperience in the CPG (Consumer Packaged Goods) industryData visualization tool experience (i.e. Spotfire, Tableau)Career interest in the Supply Chain and/or Finance fieldHigh Radius experience an assetBilingualism (French) is a definite asset but not required

We are looking for varied perspectives which include diverse experiences that can add value to ourteam. We encourage you to apply even if you are unsure whether your experience matches everyrequirement above.​

​

Smucker Foods of Canada Corp. is committed to a diverse and inclusive workplace. We are an equalopportunity employer and do not discriminateon the basis ofrace, national origin, gender, genderidentity, sexual orientation, disability, age or other legally protected status. Should you require anyassistance or accommodation within any step of the recruitment and selection process, pleasemake them known when contacted andwewill work with you to help meet your needs.Accommodation may include but is not limited to an alternate format documents, ASL Interpreter,or Assistive Technology.

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