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Customer Care Representative
2 months ago
About CareRx
CareRx is a leading provider of pharmacy services to seniors communities in Canada. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities, including long-term care homes, retirement homes, assisted living facilities, and group homes.
We use best-in-class technology to automate the preparation and verification of multi-dose compliance packaging of medication, ensuring the highest levels of safety and adherence for individuals with complex medication regimes.
Your Role
As a Customer Care Representative, you will work under the direction of the Customer Care Manager to provide exceptional customer care to all residents and their representatives. Your primary responsibilities will include:
- Updating and maintaining resident profiles and associated accounts within the pharmacy software program
- Answering client account inquiries in a timely and professional manner
- Contacting clients to communicate information about CareRx Pharmacy services and documenting prescription and statement payment information
- Providing exceptional customer care to LTC homes and retirement communities serviced by CareRx Pharmacy
- Following all provincial and federal laws, standards, and regulations governing the practice of pharmacy
What We Offer
CareRx is committed to providing a supportive and inclusive work environment. As a Customer Care Representative, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer care. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Requirements
To be successful in this role, you will need to have:
- Excellent customer service and interpersonal skills
- Self-directed, requiring minimal supervision
- Knowledge of Microsoft Office and applicable eMAR platforms
- Working knowledge of Smart-Link software and prior experience with third-party billing
- Proven ability to foster strong partnerships with other members of the healthcare team
Accommodations
CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
