Customer Service Representative

2 weeks ago

Oakville, Ontario, Canada CareRx Full time

About CareRx

CareRx is a leading provider of pharmacy services to seniors communities in Canada. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities, including long-term care homes, retirement homes, assisted living facilities, and group homes.

We use best-in-class technology to automate the preparation and verification of multi-dose compliance packaging of medication, ensuring the highest levels of safety and adherence for individuals with complex medication regimes.

Your Role

As a Customer Care Representative, you will work under the direction of the Customer Care Manager to provide exceptional customer care to all residents and their representatives. Your day-to-day responsibilities will include:

  • Updating and maintaining resident profiles and associated accounts within the pharmacy software program
  • Answering client account inquiries in a timely and professional manner
  • Contacting clients to communicate information about CareRx Pharmacy services and documenting all applicable prescription and statement payment information
  • Providing exceptional customer care to LTC homes and retirement communities serviced by CareRx Pharmacy
  • Following all provincial and federal laws, standards, and regulations governing the practice of pharmacy

What We're Looking For

We're seeking a self-directed individual with excellent customer service and interpersonal skills. Fluency in English and French is an asset. You should have a working knowledge of Microsoft Office, Kroll Windows application, and applicable eMAR platforms. Prior experience and knowledge of third-party billing and Smart-Link software are also an asset.

Why Join Us

CareRx welcomes and encourages applications from people with disabilities. We offer a dynamic and supportive work environment, and we're committed to promoting resident health, staff education, and medication system quality and efficiency.

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