Customer Care Representative
4 weeks ago
About the Role
CareRx is seeking a highly skilled Customer Care Representative to join our team. As a key member of our pharmacy team, you will be responsible for providing exceptional customer care to residents and their representatives.
Your Key Responsibilities
- Update and maintain resident profiles and associated accounts within our pharmacy software program
- Answer client account inquiries in a timely and professional manner
- Contact clients to communicate information about CareRx Pharmacy services and document prescription and statement payment information
- Provide exceptional customer care to LTC homes and retirement communities serviced by CareRx Pharmacy
- Follow all provincial and federal laws, standards, and regulations governing the practice of pharmacy
What We're Looking For
- Excellent customer service and interpersonal skills
- Self-directed, requiring minimal supervision
- Knowledge of Microsoft Office and applicable eMAR platforms
- Proven ability to foster strong partnerships with other members of the healthcare team
Why Join CareRx?
CareRx is a national organization with a large network of pharmacy fulfillment centres strategically located across the country. We use best-in-class technology to automate the preparation and verification of multi-dose compliance packaging of medication, providing the highest levels of safety and adherence for individuals with complex medication regimes.
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