Customer Care Representative
1 month ago
About CareRx
CareRx is a leading provider of pharmacy services to seniors communities in Canada. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities, including long-term care homes, retirement homes, assisted living facilities, and group homes.
We use best-in-class technology to automate the preparation and verification of multi-dose compliance packaging of medication, ensuring the highest levels of safety and adherence for individuals with complex medication regimes.
Your Role
As a Customer Care Representative, you will be responsible for providing exceptional customer care to all residents and their representatives. Your day-to-day tasks will include updating and maintaining resident profiles and associated accounts, answering client account inquiries, and communicating information about CareRx Pharmacy services.
Your Responsibilities
- Update and maintain resident profiles and associated accounts within the pharmacy software program
- Answer client account inquiries in a timely and professional manner
- Contact clients to communicate information about CareRx Pharmacy services and document applicable prescription and statement payment information
- Contact residents and/or their representatives for product payment authorization and communicate with other members of the pharmacy team as applicable
- Perform miscellaneous office and administrative support functions when required
- Complete daily tasks in accordance with established workplace policies and procedures
- Consult with members of the pharmacy management team when there are unresolved issues surrounding day-to-day work functions
- Provide exceptional customer care to LTC homes and retirement communities serviced by CareRx Pharmacy
- Follow all provincial and federal laws, standards, and regulations governing the practice of pharmacy
- Follow all corporate regulations, policies, and procedures
- Assist in maintaining and monitoring pharmacy inventory
- Perform duties and accountabilities of the Pharmacy Assistant, when applicable
- Maintain a clean and safe work environment
- Ability to effectively train/mentor pharmacy team members as required
What We're Looking For
We're seeking a highly organized and motivated individual with excellent customer service and interpersonal skills. Fluency in English and French is an asset. You should have a working knowledge of Microsoft Office, Kroll Windows application, and applicable eMAR platforms. Prior experience and knowledge of third-party billing and Smart-Link software are also an asset.
Why Join CareRx?
CareRx is a national organization with a large network of pharmacy fulfillment centers strategically located across the country. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
How to Apply
CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.
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