Customer Care Representative

4 weeks ago


Oakville, Ontario, Canada CareRx Full time

About the Role

CareRx is seeking a highly skilled Customer Care Representative to join our team. As a key member of our pharmacy team, you will be responsible for providing exceptional customer care to residents and their representatives.

Your Key Responsibilities

  • Update and maintain resident profiles and associated accounts within the pharmacy software program
  • Answer client account inquiries in a timely and professional manner
  • Contact clients to communicate information about CareRx Pharmacy services and document prescription and statement payment information
  • Provide exceptional customer care to LTC homes and retirement communities serviced by CareRx Pharmacy
  • Follow all provincial and federal laws, standards, and regulations governing the practice of pharmacy

What We're Looking For

  • Excellent customer service and interpersonal skills
  • Self-directed, requiring minimal supervision
  • Knowledge of Microsoft Office and applicable eMAR platforms
  • Proven ability to foster strong partnerships with other members of the healthcare team

Why Join CareRx?

CareRx is a national organization with a large network of pharmacy fulfillment centres strategically located across the country. We use best-in-class technology that automates the preparation and verification of multi-dose compliance packaging of medication, providing the highest levels of safety and adherence for individuals with complex medication regimes.



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