Senior Manager of Global After Sales and Services

4 days ago

Cambridge, Ontario, Canada ATS Automation Full time

About ATS Industrial Automation

ATS Industrial Automation is a globally growing company with a proud 40-year history, helping drive the future with factory-wide automation solutions. With over 1000 skilled employees worldwide, we design, build, and service mission-critical automated assembly and test solutions for mobility, nuclear, and specialty automation.

Job Title: Senior Manager of Global After Sales and Services

We are seeking an experienced leader to join our team as Senior Manager of Global After Sales and Services. This strategic operational leadership position will sit on both the Global Services and Industrial Automation leadership teams and have ownership of all activities in alignment with the Global After-Sales and Service strategy within Industrial Automation.

Key Responsibilities:

  • Develop Strategic Plan: Create a strategic plan and roadmap for implementation to drive consistent growth in our aftermarket portfolio across the segment.
  • Efficiency Maximization: Maximize the efficiency of our internal and global services resources through robust processes and toolset development to maximize customer impact.
  • Lead After-Sales and Service Business: Lead the Front End (FE) and Back End (BE) of the Industrial Automation segment after-sales and service business in-line with agreed upon processes.
  • Value-Added Solutions: Articulate and deliver value-added service solutions to customers throughout the equipment life cycle.
  • Global Processes: Implement standardized global processes and leverage customer feedback and KPIs to drive focused customer support, conduct root cause analysis, and corrective actions.
  • Performance Measurement Tools: Develop and use performance measurement tools and visual aids to deliver profitable growth through world-class service and support to customers.
  • Customer Interactions: Ensure comprehensive use of the company CRM for all customer interactions and department activities.
  • Escalation Point: Act as the escalation point for all Industrial Automation service issues or customer complaints and work them through to resolution with root cause analysis and corrective actions.
  • Meetings and Functions: Facilitate/participate in site and global meetings/functions as needed.
  • Ethical Standards: Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.

Requirements:

Education: A diploma or degree specializing in a technical field, preferably mechanical/electrical engineering.

Experience: A minimum of 15 years of experience in sales, operations, and/or service/aftermarket leadership with a focus on lean process management. Previous experience working in the custom automation equipment business or the Nuclear industry is highly valuable.

Salary: The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.

Benefits:

  • Competitive starting salaries.
  • Comprehensive health and dental benefits.
  • Overtime pay.
  • Employee bonus.
  • RSP matching.
  • Employee Share Purchase Program.
  • Treat days.
  • Gourmet coffee and beverages.
  • Subsidized breakfast and lunches in our cafeteria.
  • Employee referral bonuses.

About Working at ATS Industrial Automation:

We are an engaged, empowered, and innovative global workforce committed to delivering world-class service and support to our customers. We offer a total rewards package that includes a competitive salary, comprehensive benefits, and opportunities for professional growth and development. If you're excited about this role and want to be part of a dynamic team, apply today

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